Tech support helpful.

Tech support is really weak for both firmware issues and dual wan issues.

So working with tech support, they tell me its a hardware problem (it's not)

No tech support needed

And, keep in mind, unlike many router companies, their tech support hours are limited to basically business hours.

Edit 3: Still no response from their tech support team after a week

Look for tech-support that actually can solve a problem not just document

Spent several weeks/months with tech support sending log files to their engineers and they are still unable to resolve the issue.

Contacted support only to be forwarded a long email from a tech support engineer that was difficult to follow and way to tedious for an every day, and even some tech savvy consumers to follow

Last message I received from the tech support said that my router hardware is defective and I should ship it for repair

Didn't have to rate Tech support, didn't need them

Sure - but beware!Tech support

Tech Support absolutely sucked and Mark who was clearly not a Mark had no real idea what the difference was between Link aggregation, which they were calling WAN aggregation and Dual WAN actually mean

Tech Support absolutely sucked and Mark who was clearly not a Mark had no real idea what the difference was between Link aggregation, which they were calling WAN aggregation and Dual WAN actually mean

I have been online with tech support twiice, and their only suggestion us to reboot the router.

I have been in tech support twice, and they said they would kick this up to a supervisor who would get back to me with an answer in "48 business hours".

I was lucky enough to solve this on my own with internet search; however, ASUS tech support was no help

The tech support was Great and right on time

The ASUS tech support will keep stringing you along, and the various solutions and firmware upgrades make no difference.

I've been in contact with tech support for a couple of days and have tried everthing, but I cannot see a 2.4GHz signal on any device I own

Asus tech support contacted me everyday to keep me updated on the issue.

Tech support is really weak for both firmware issues and dual wan issues.

Right now the tech support is non-existent.

48 hours later, I received an email from Asus tech support

Otherwise, the signal is the best, and tech support held my hand through the lengthy setup.

It seemed to me that the tech support lacked technical knowledge or desire to look into the problem

Have no idea on tech support, have not needed to contact them.

After weeks of messing with their tech support, however, it is clear that the AIMesh does not work.

ASUS online tech support indicatie ongoing issues with this router's 5g WiFI frequency radios since its introduction in October of 2018.

Still waiting to hear back from Asus tech support - the suggestions they gave me in the chat were useless (turn off beam-forming, mess with the channels)

Two calls to tech support, over 30 minute wait each time and very few suggestions to help with settings

I didn't want to contact Asus tech support as they are notoriously bad

Called tech support several times

After two calls to tech support, they told me it would need sent in for repair

I am hoping tech support can see if its some setting causing this, otherwise it is going to be returned.

I had hoped the last update would fix it, but after several interactions with Asus tech support and their applications detecting no problems

I know part of my problem was my Ubiquiti USG; just couldn't get better than 100Mbps through it, and tech support on their end wasn't great

Tech supports only help was to reset to factory which did not help

Amazing router, but if you have spectrum 1gb, it is not comaptible as per thier tech support.

My only regret is I tried far to many times with asus tech support and now can not return it.

n’t go wrong with this router

n’t get anymore complaints about not connecting or dropped wireless

n’t go wrong with this router

n’t get anymore complaints about not connecting or dropped wireless