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I read online that a lot of people have these problems it seems.
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I failed to do this when I decided to get the black model instead of the yellow, and I lost a lot of capability as result
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Pros: lots of features, nice backlight colors, cheap, listen to FM radio music stations, small, has a flashlight, easilly switch between two frequencies you are monitoring, transmit on gmrs in case of emergency, and its cheap
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A lot of people may not like these chinese radios, but I've found they are excellent for the price point and hard to beat.
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Not very good not happy a lot of