The outside of the toaster gets extremely hot and you can burn yourself unless you're careful not to touch it

My wife said the outside of this toaster gets really really hot

The outside of the toaster gets really, really hot

The outside of the toaster got so hot that I couldn't even touch it without burning myself

The outside gets very hot!

The outside of the toaster gets extremely hot and you can burn yourself unless you're careful not to touch it

Yes, the outside gets hot - so what

That will make the toaster not darken the outside of the bagel or bread.

So despite the issue I had, B+D supports their product completely, which is pretty awesome