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The main reason is due to the excellent customer service which I feel should be recognized
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My 2 star rating for the original product stands, but I do appreciate the good customer service.
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Just what we were looking for!Great FAST service, thanks again!!
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I really appreciate their customer service and it is a large part of my review here
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Otherwise, great price, great service from the company, arrived very promptly.
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The vendor has excellent customer service and upgraded the product as the original slipped a bit on my hardwood floors.
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I love it and the wonderful customer service they offered.
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Excellent costumer service,
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Excellent Customer service from the seller's side!The mat itself could be a little larger for more convenience.
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I am changing this to 4 stars due to the excellent customer service
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5 stars for excellent customer service and a great product!The actual size of the mat is 29.5"x47", and not 30"x48" as advertised
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This company immediately got in touch with me and sent me an upgrade to replace the one that curled, the new one is excellent and that is great customer service
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Terrific service from a great company!
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but I'm updating the review because good customer service is so
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Their wonderful and excellent customer service prompted me to update my initial purchase review from 1 to a 5 star review complete satisfaction.
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Editing my review to reflect the amazing customer service I received
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Awesome customer service and would recommend this seller
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The seller saw my first review about it not working on a carpet and offered to replace it so bonus points for good service.
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Added a star for solid customer service and aiming to improve their products.
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I have changed the 1 star rating for the product to reflect the great service and attention, as outlined in the "comment" below, showed by the vendor.
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It took several weeks to get here, but they were proactive and provided excellent service
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Update 03/23/2018I'm updating this review to reflect good customer service as in the end that is what counts
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I truly appreciate the great service.
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Great service, arrived intact and as described.
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Love the costumer service, they are one of the best out there
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Great product and fast service.
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My initial review was a one-star, but the excellent customer service prompted me to change it to four.
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Outstanding customer service and quality item.
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Great product and great service.
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Great customer service
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GREAT CUSTOMER SERVICE.
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Scratches v easily.
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the only positive I can give is how it was shipped, being that it wasn't rolled up.