I called tech support and they said they would replace it.

Tech support quickly sent new batteries and it worked great ever since!

Tech support is a joke, they know what the codes are and

Tech support quickly sent new batteries and it worked great ever since!

Tried to contact tech support and no one answered

Can't rate WiFi signal didn't use or Tech Support haven't called or contacted and Energy efficiency have no ideal

Called tech support again and they issued an RMA which I printed the slip and shipped back to them and they received it on 8/23/2019.

Also note tech support also says if the load is less then 40 watts or so the display will not show the actual load, only the battery displayAlso note although Cyber Power is listed on the WEB as made in Taiwan and as delivered shows made in China.

Works fine so have no contact with tech support.

Called tech support and they claimed it was the battery

Tech support is also unused which is a good thing

Wifi, Tech Support and Sleep mode have absolutely no connection to this product

When I asked if USB port can be connected to my NAS and the serial port to my PC simultaneously, the tech support stated that it cannot

This is terrible tech support and even worse business

Called tech support again and they issued an RMA which I printed the slip and shipped back to them and they received it on 8/23/2019.

I called tech support this morning, and after the usual questions, the tech said that the unit was still under warranty, so he would send a new battery

Tech support is a joke, they know what the codes are and

I write to tech support twice with a month time period, crickets

I contacted tech support and they responded pretty quickly, asking me to send a video showing the testing (self test and unplugging from utility power)

CyberPower should be ashamed of its tech support.

On the upside, tech support was very helpful on the phone in troubleshooting and getting return info set up.

Tech Support at Cyberpower was unhelpful.

Tech Support at Cyberpower was unhelpful.

However, since it took a long time for tech support to respond, I tried it myself

I reached out to their tech support multiple times over the past month and they still haven’t responded

I figured it wouldn't be a big deal and tried for hours to get it to turn on (using all of the online "solutions" and the suggestions from their tech support) to no avail

I called tech support, sorry out of warranty, can I get a schematic?, sorry proprietary information.

I will keep trying and pestering tech support until I get a favorable response and update everyone here using these reviews when considering a purchase this unit or anything electronic from this site.

I called OG&E to complain and they told our electricity was terrible (which everyone in town already knows) and they would not accept responsibility for my television issues.