Going with the APC model this time and losing the pros I listed at the beginning

Maybe next time it will work.

This product gave me enough time to manually shut down my firewall device safely and quickly finish a VOIP call because my VOIP box was attached to this UPS as well.

Contacted support several times and was hung up on or ignored each time immediately after providing receipt showing it was still under warranty.

Contacted support several times and was hung up on or ignored each time immediately after providing receipt showing it was still under warranty.

My own unit died the first time it was ever needed for backup power, which was within a week of installing it.

Crashed the first time the power flickered

It has screeched in the middle of the night a few times and in the daytime.

Power flickered yesterday (lots of thunderstorms this time of the year) but no interruption to services thanks to the power backup