Are you sure you're using an Espresso grind

I tamp the coffee down (espresso grind) and I get lots of crema.

But you can buy espresso grind at the stores that work well.

So I have figured out that if I use a short coffee cup (one that will fit under the heads and holds three single shots) and then fill the single shot filter cup with an espresso grind - and brew a double

But it It is IMPOSSIBLE to reach them Dominick G