I was put through to tech support.

Tech support still would not help

Discovered from Tech Support that this is NOT compatible with Word 16; nor is it compatible with the included headset...or the KOSS CS100 headset recommended by Amazon which I purchased separately.

The girl in tech support said "all you have to do is buy a newer version of

I asked for her supervisor who called tech support to see if it would help me

I called tech support twice and each time the changes they recommended resulted in minimal improvement

When I called tech support, it seemed like they weren't very familiar with Windows 10

The FIRST update that pops up is a notice that version 13 will be discontinued and lose all tech support in 2019

Tech-support finally got me through that but the experience only makes me wonder all the more if I really had to upgrade to Dragon 13.Dragon 13 is full of bugs and does not work properly with Chrome, Word, or Excel

The CD was showing me installation error, had to call tech support to get the installation file.

The tech support person indicated that the solution was to turn off the Windows firewall (!!!)

As I listened to the tech support person diligently explain why this was just standard procedure, I did not hear a single legitimate reason for this other than that this was what he was reading off of some crib sheet/checklist.

After trying to install the product myself for 2 hours I finally cried uncle and called tech support (no toll free line by the way).

The tech support person then insisted that our next step was to modify the Windows start-up sequence, essentially disabling startup of most of the startup software.

I see this reported on the Dragon website, with no responses from tech support (other than saying change the resolution of your computer, which I tried, and also tried removing from the docking station, and I still was unable to complete the tutorial).The software is also not very good with technical things, like using UNIX via SSH terminals

More wasting time complaining t o the uncaring ear, oh well, this began again at five in the morning:To create this remarkable program required an internal culture with extreme dedication to perfecting the basic engine

Thank u

More wasting time complaining t o the uncaring ear, oh well, this began again at five in the morning:To create this remarkable program required an internal culture with extreme dedication to perfecting the basic engine