Then 45 minutes on line with tech support it still didn't work

This is a crappy product, service is terrible spending hours on hold waiting for tech support, you bait and switch by telling me I could get a large rebate only to tell me that I can't, and I have to stand in front of it and yell at it to get Alexa to work!TERRIBLE in ALL respects!

Tech support offered by email when I was away

Tech support said it would, but when I asked specific questions, or questioned an answer they provided, the next person to respond would ignore it, or blow it off, or otherwise leave it unsolved

I spent a total of 4 hours on the phone with tech support, the first 2 hours were painful and unproductive, until I called back in to get a different support rep

Very happy with the thermostat and the tech support in setting it up

The idea having alexa built into the device is awesome; however their tech support sucks

I asked Ecobee tech support to modify wiring diagram in their instructions and still no answer

After emailing tech support and spending hours on hold on tech support phone

Installation was easy with a little help from the Tech Support

Their tech support sucks.

I called tech support to ensure what is was reading was correct and to determine what to do with the additional wires

Had to call Tech Support

Worst support on the planet .3 hours and 6 minutes on hold waiting for tech support ,no one ever answered

Each week has necessitated a really annoying call to tech support.

Tech support is fantastic

Tech support was very patient and thorough.

I spent about half an hour on phone and the tech support suggested that I place the room sensor closeby so they could recalibrate

Their tech support is fantastic

Many adjustments, hours on phone with tech support

I tried calling tech support but after holding 10 mins I elected to get called back (happened an hour later which wasnt so bad since the thermostat was working).

Before you buy try calling Tech Support, If your on hold less than 2 hours I say go ahead and risk buying it....... if you like to gamble.

When I called tech support afterwards, they told me to touch two wires to check for power

I found this out after contacting ecobee tech support through the chat feature.

Their tech support was great and had me up and running quickly.

For the latter, ecobee regular tech support will laugh at you and will not know what you are talking about--to do it, your need to escalate up the technical support chain

I found this idiotic, and the tech support guy did not seem at all sympathetic (which only infuriated me more).Since it usually uses all 6 wires just for the basic components, my HVAC guy and I managed to use the Power Extender Kit to free up two wires for the ventilator.

I called ecobee tech support and got a very knowledgeable man on the other end that seem to know exactly what was going on

Their tech support sucks.

The manufacturer doesn’t mention in the manual about dual zone houses and we finally set up the unit with their tech support to get it to work (8 hours later)

So up the stars to 3 for the product quality and passable tech support.

I ran into a cabling problem during my self installation, called tech support and they immediately solved my problem over the phone

The idea having alexa built into the device is awesome; however their tech support sucks

good help from tech support.

(I have to give them credit, their tech support was great)

Tech support said it would, but when I asked specific questions, or questioned an answer they provided, the next person to respond would ignore it, or blow it off, or otherwise leave it unsolved

Easy setup (with some great Tech Support help), great

Tech Support eventually emailed me back 3 days later with some generic troubleshooting guides that wouldn’t helped

I’d reached out to ecobee ahead of time and their tech support did not give me confidence that the ecobee would support all of the functions of my 2 stage carrier heat pump

, I sought a solution from tech support

After trying to talk to tech support yet again I was told that a 2 degree difference for each unit is normal.

Consider professional installation, but tech support is very good.

Tech support is out sourced, but that aside i was told that the device may not be compatible

After many emails back & forth with tech support, I gave up

Easily the best tech support experience I've had for any product I've owned.

Ecobee tech support was stellar: They looked at pictures I sent of my current setup and put me at ease that my system could work

Tech support will ask for pictures every time which is really annoying.

I couldn’t find a “Y” wire at the control panel and was about to give up installing it myself and call a professional, but decided to give a call to Ecobee tech support first

However, I called tech support and they showed me on the settings how to correct these issues i was having

- I have waited well over an hour at a time on hold for someone to pick up their tech support on multiple occasions.

I work in IT and am often either providing or receiving tech support from various vendors, this was one of the best tech support experiences I've had

I contacted EcoBee tech support to verify this fact, and they confirmed it

Buyer beware, I was not able to get this to work with my furnace and even getting several emails from their tech support that someone would call me which no one has.

If something didn't make sense I called tech support and they clarified the information

But with patience I went back and forth with the tech support through email

but it works 100% of the time for me with Siri, but most of the time Alexa won’t/can’t acknowledge that I even have an ecobee device connected let alone control it

n’t have any connections issues with any device

n’t lean to one side

Please keep in mind that the product is great out of the package, and I actually like the features better than other smart t-stats I’ve seen

it is not compatible to any already smart a/c handlers.

The install was incredibly easy, and my home was not equipped with the infamous “C” wire

If the house is a little stale at 72 and I want to bump the a/c down to 71, I shouldn't realize a few minutes later that the house is at 68 and I have been running the a/c the entire time

The ecobee 4’s Alexa only supports a limited list of Alexa commands

Have not decided to connect and lose function(s) or sell.

but it works 100% of the time for me with Siri, but most of the time Alexa won’t/can’t acknowledge that I even have an ecobee device connected let alone control it

n’t have any connections issues with any device

n’t lean to one side

Please keep in mind that the product is great out of the package, and I actually like the features better than other smart t-stats I’ve seen