Called tech support; was told they will send me a refurbished printer as a replacement.

I had a little trouble setting up and called the tech support

The tech support finally indicate that it does not fax.

I didn’t need tech support

Went online for tech support; didn't fix the issues

I called tech support and they were absolutely no help.

Several calls to their tech support yielded very disappointing help like you would get in the 1980s!I'm certain that customer service in located in India