Epson’s setup and installation were straightforward, and I only needed one tech support call.

Spend an hour and a half between two phone calls and 4 tech support/return personnel, they have me do the same testing and head cleaning.

I've owned Epson printers for about 10 years, usually they last 1-2 years before print quality declines and no amount of "tech support" will solve the issue.

I just put in brand new high capacity cartridges because of all the cleanings they required I do per tech support's procedures, and they are willing to give me 1/2-capacity cartridges for my new printer in exchange.

Tech support is nasty and not helpful to the point of LYING to me saying there is no return policy on this printer which I bought in early August.

Tech support is nasty and not helpful to the point of LYING to me saying there is no return policy on this printer which I bought in early August.

If the tech support did a more thorough job, maybe the problem could've been isolated to a $20 item instead of a $180 item.

The tech support didn't even mention replacing ink cartridges, so the new printer could've been purchased under false pretenses of a defective printer made up by Epson tech support doing poor diagnosis of their product.

They don't care, but after explaining over and over that I only bought the printer because the tech support told me mine was defective when it might not have been, they consulted with their "higher ups" and give me the message that they are willing to make a "one-time exception" and refund my printer

this is all we can do."During the process of doing the initial tech support, head cleanings cost so much ink that I had to put in brand new cartridges.

Epson’s tech support solved it right on the first pass

After numerous attempts with very limited success and getting and error message that we we using the wrong sized disk, we attempted to engage tech support at Epson.