Epson has a winner here in the Home Cinema 5040UB

Contacted Epson, that process was very easy to their credit

I will definitely keep this projector, I will keep my rating in 4 starts because the new way to use the wireless emitter is really cumbersome, I don't understand why if Epson got it right for all previous wireless hdmi now with this high end monitor has to be different,

I returned the Epson 4000 because the poor black levels in dark scenes distracted me enough to pay more for the “ultra black” levels available in the Epson 5040

In all my research into 4k-capable projectors, the Epson 5040ub and the JVC DLA-RS400U stood out in the sub-$5000 range

Really disappointed and I would have liked Epson to send a newer model where the issues are fixed.....after all I have the extended warranty.

If you have a super dark viewing area and a giant screen, you may wish to look at Sony's native 4K projectors, but the Epson still meets or exceeds contrast ratio and black level depths at a price 1/2 to 1/3 of the Sonys

Epson offered no service support.

Well Epson wouldn't do that, at least not at first

Epson is garbage

If you are doing as I did and replacing the 5030UB (which I paid for btw) the only drawback is that the bulb for this one is different from the old one and costs around $299.00 to replace (bought my backup at B&H Camera - Genuine Epson part - which is sold by Epson now for $399.00

case you are wondering I upgraded from my still working great Epson