They said they want happy customers

Update: I have updated my Review to 3 stars because of the great customer support and concern from Anker

Overall I am very impressed with the quality of the Eufy Genie, its great functionality, easy integration with Alexa and the rest of my smart home, and also the fantastic customer service from EufyHome

Good Customer Service is getting harder to find these days and these guys have it in spades

Excellent customer service.

Overall great product and great customer service.

And you have an excellent support team ready to make sure you are a more than happy customer

Updating my review from three stars to five stars to reflect the absolutely wonderful customer service I've received from the Eufy support team

Great customer service.

I let the page stay open for at least half an hour a couple of times and nothing ever happened beyond some loading dots like you'd see on imessage. not a fan of that terrible customer support, so I sent it back

Otherwise, great customer support from eufy, very polite, knowledgable and very responsive.

Very good customer service.

I'm not sure why the tech world now loves using customers as guinea pigs, but delivering half a product to market is rather annoying and the lack of updates about forthcoming features that this thing should already have is highly disappointing

Great customer service with responsive and friendly agents

Definitely, incredible customer support and customer experience focused team.

Great customer service

I really like Anker and all their products, they have great customer service, I think I'm just one of the unlucky ones that received a faulty unit.

Kudos to Anker for the best and most responsive customer support I have ever encountered

I was very happy and told them they did not have to do that - that I was already a happy customer

They have some good customer service and they reached out to me offering a replacement since my first one was disconnecting from the internet

Honestly worth every penny and backed by a phenomenal company with great customer service

If a software update fixes this then It will surely be a 5 star alternative to the Echo DotUPDATE:I have recently been in contact with a customer support agent from Eufy, and was assured the update will be coming to the Eufy Genie for the direct Spotify control

-Most Alexa skills work-Is backed by Anker, which has some of the best if not the best customer serviceCons:-Not as sensitive to

It's so rare nowaday to get good customer service.

Otherwise, great customer support from eufy, very polite, knowledgable and very responsive.

Top notch customer service, updated stars to reflect this

Great device, and even better customer service

Changing to 5 Stars for awesome customer support

The reason that i felt compelled to post this now is the outstanding customer service that was provided by the Anker family/Eufy

Update: I have updated my Review to 3 stars because of the great customer support and concern from Anker

Good customer service

I can't believe the amazing customer support.

The speaker still isn't much better but Eufy/Anker has some of the best customer service I've ever seen

They make rock solid products and have unparalleled customer service.

Eufy has fantastic customer service.

Updated: excellent customer service

Great customer service from Eufy

Their great customer service prompted me to give them the 4 th star back.

Really good customer service.

I’m backed up with their product PRIDE and best customer service

Amazon's Echo Dog-noticeably better sound quality than the Echo Dot-the absolute best customer service of any company I've ever dealt with

Definitely, incredible customer support and customer experience focused team.

n’t tarnish the Alexa brand for a new user

n’t work