It is a really useful product, but backed by shoddy workmanship and terrible customer support

Customer Support couldn't bring it back to life; so, they offered me discounts to purchase a new fitbit

Customer Support never provided a solution, and after January 4th, Fitbit offered an exchange of this defective Surge for an Ionic

The only solution that Customer Support offered was for me to purchase a new Fitbit watch.

" I am still following up with Customer Support, and I will update this review if a working fix is provided.

Customer support was polite but completely unsatisfying

It is a really useful product, but backed by shoddy workmanship and terrible customer support

the blazeand it's battery stopped working and again horrible customer support!!!

I was modestly impressed that live human beings from Customer Support sent me two reply e-mails on Christmas Day, but their suggestions were rote and worthless.

Not worth the $$s.

Not worth the $$s.