They do not stand by their products, probably because they know they are of such terrible quality.

So disappointed to open that much on it and have it be so poor quality!

I'm not sure if I really have poor quality sleep or if the sleep tracker sucks

It seems that they use a poor quality battery in Surge

The Surge has great features but has poor quality

Mostly I bike and there's no reason other than poor quality for the band to seperate

Great features, poor build quality

I am down rating it to two for what I perceive to be poor quality for such an expensive watch.

However, the quality of workmanship is lacking.

Their offer of a 25% discount to purchase another of their poor quality products fell short of my expectations

I am not buying another, the competitions are fun but the quality of these things is laughable.

Great features, poor build quality

The quality is too terrible

This tracker does not last for intense exercise, if you are a casual exerciser it may work for you, otberwise buy something less expensive with better quality.

n’t swipe lacks quality

I did try buying replacement bands and those aren't real easy to replace either and the quality of the replacement bands wasn't great

Band is really bad quality.

Don't get me wrong, it served it's purpose, but the quality of build and the feedback from Fitbit was just too disappointing.

Save your money...there are other sport watches with better warranties and quality.

Initial quality is great.

Poorly constructed, poor quality materials, highly inaccurate, a complete waste of money

I used the app and liked the original design, I liked that the Fitbit had some decent qualities about it

The FitBit Surge works as it should