I contacted Foscam tech support and the person who took my call hung up on me without helping me resolve it.

Foscam tech support is less than useless

Tech support was very thorough and helpful, Mary was amazing!

I called tech support and spoke with Grey

Tech support (in very broken English tried to explain how to us micro-SD, however they could not get it to record to SD, the unit saw it

With their tech support, I got my camera up and running again in just a few minutes.

Frustrated, we called tech support, and received help right away

Chris in Foscam Tech Support has helped with any questions along the way.

Still not sure why I lost my remote viewing connection but, tech support came to the rescue and stopped my frustrations in their tracks

The second Amazon tech support guy told me to reset the camera - it's brand new - and then when that didn't work, he told me to return it.

Nice camera and the tech support was great!

Bottom line is it doesn't perform as promised and doesn't have the tech support to back it up.

then he transfer me to online tech support Anthony

Tech Support Romer was great… got camera working excellent, saving video to local folder on hard disk on my mac

Email Contacted with tech support, Item returned, and received an Refer working Item in 2 weeks

Easy to set up and friendly tech support if needed.

Foscam Tech Support - Mary helped to install this firmware update - would take time needed to hook up - run remote access of my computer to

Ii called the tech support people and Chris helped me out and was able to get it set up very quickly.

Next issue I called tech support after only one day..

Their tech support informs that they would notify their software engineer to have that issue fix.

Works great on WI-FI linked to my phone after calling toll free tech support

Purchased a FOSCAM camera 2 years ago and purchased the R2E. recently and I am very impressed with the camera and the tech support person ( Lyn ) was most helpful and got camera up an drunning in minutes.

The tech support was wonderfully helpful.

The tech support was wonderfully helpful.

Will buy more of the same product, tech support is fantastic , when it I called support I spoke to Mary and she fixed all my issues, very professional and helpful.

What great tech support foscam has

Updating the firmware was a little confusing, but tech support was able to help walk me through the "missing steps" I ran into

2+ hours with tech support and nothing - no remote access.

I had to call tech support when we moved and Grey was wonderful

I was prepared for the usual tech support annoying wait, followed by terrible language translation difficulties and not very helpful help.

Tech support very helpful.

Tech support says its my computer settings. ???

Tech support was actually pretty

So because of email help being so slow, I tried calling tech support

So I call tech support and in no time I can talk to Tony and he was so

I've called into tech support for Foscam and Love was a great help.

Tech support is non-existent.

- Some Companies take your money and leave you to pay $$$$$ for tech support after 90 days - I was Shocked and Happy that Foscam and Mary were willing to spend 30 minutes on a Tech Support Call without BIG $$$$ in Out of Warranty Tech Support ChargesVery nice to Deal with - Thank you Foscam and Maryexcellent product - by far best clarity and for night vision

Three days on phone with tech support, they couldn't make the cloud back

This has a very good picture and very good tech support

This has a very good picture and very good tech support

Next issue I called tech support after only one day..

The thought has occurred to me that Foscam could save a lot of money on tech support by just putting all their tech support scripts on line or in their manual

so I called Tech Support and talked to

Very clear....had some technical difficulties but called Foscam and the tech support was wonderful!

I first contacted the tech support using Foscam US website's technical form.

I was on the phone with tech support and online chat for hours with ZERO success.

Tech support came up with many fixes, none of which worked for long

Excellent tech support Rem who answered my questions and solved my problem about the cloud storage

Tony in tech support did a great job

Great camera and awesome tech support

Great camera and awesome tech support

I just love these cameras, tech support also do their job pretty well

tech support was very much helpful, helping me with naming muitl cameras grey from tech.support was very informative thank you.

Grey, my tech support was fantastic

In some instances the tech support person emailed me a copy of their script for fixing the problems I had.

Only after working with Foscam tech support did I found that there was a bug in their IOS App that caused the problem.

Mary at Foscam's tech support was amazing and took control of getting the cameras set up.

Their tech support was overall very responsive and eager to resolve your issue.

Calling tech support, you usually have to wait 15 minutes or so to get a technician on line....but they can usually fix any problem you have rather quickly.

Frustrated, we called tech support, and received help right away

called Foscam.. spent 2 hours configuring my 3 R2 camerasit would have taken me a month to did what Mary did1st class servicecan't say enough with the tech support

Once I setup a camera, I don't believe I would need lifetime tech support as Amcrest offers.

Tech support (in very broken English tried to explain how to us micro-SD, however they could not get it to record to SD, the unit saw it

My tech support Mary, did a phenomenal job getting everything corrected on my set network and in fact made some changes that make it easier for me and other family members to check in on my dad

so is it's tech support.

I contacted Foscam tech support and the person who took my call hung up on me without helping me resolve it.

Grey was very responsive for Foscam Tech Support when having problems connecting remotely.

If you are willing to rough it through the set-up, it will be smooth sailing from there on and as was mentioned in other posts, their tech support is very good and very available

Got new router and my 6 camera's no longer worked, Called free tech support and Chris got me up and going again with very friendly service

I had big problems because I made some typos in email setup, Rose at tech support had to completely redo every thing works great now

Lowering to 1 star due to incompetent tech support

Most of the time the camera works fine but the tech support is terrible and the warranty department is even worse.

To buy surprise they were willing to give me tech support for a camera from another manufacturer

Tech support has spent an hour and a half and I spent over 3 hours and it still does not work

I especially liked the fact that Chris in tech support was very helpful in getting my system correctly configured.

Tech support was unable to solve the problem (over ninety minutes each call)

I like the product very much, the tech support at FOSCAM is outstanding, especially Leo, the tech that assisted me, I would recommend the product to anyone looking for a low cost security camera

Tech support is critical for devices like this, and FOSCAM supports their cameras rather well.

I also have two Panasonic cameras and have never had to call tech support to get them to work with my laptop.

Their tech support phone number seems to be really good(communicated clearly, patient and knowledgeable)

The tech support is great too

Grey from tech support got be back up and running in no time!!

I emailed the address printed on the box for Foscam's tech support and asked if the lens was replaceable on the R2 so I could get rid of the wide-angle distortion

I had a need to contact their tech support, not only they responded fairly quickly, but they took my issue seriously (thanks to Brian) and professionally

Wireless setup was a bit troublesome, but tech support was able to help with the issue.

Tech support is critical for devices like this, and FOSCAM supports their cameras rather well.

TECH SUPPORT!LYN WAS AWESOME!

This is the best tech support experience I have ever had

Three more days on the next issue and another call to tech support - this time on the weekend,

Tech support was unable to solve the problem (over ninety minutes each call)

The tech support team was very helpful and told me an easy way using wifi to set up the camera

The camera set up easily once I plugged directly into my wifi router (don't try plugging into a switch) plus, remote access worked great although, I did experience problems losing my connection and then, giving a poor review when I could not fix the problem (until I called tech support

I just wish the people at home had some technical skills to go one by one and connect all the cameras to the eathernet cable so I could walk them through a reinstall as tech support suggested.

I had some trouble setting up the SD card for recording, but I called tech support and the agent quickly solved the problem.

Tech support Boooo.

Most of the time the camera works fine but the tech support is terrible and the warranty department is even worse.

Great camera for $65....had to call tech support to setup wireless...tech support was awesome too

Tech support with Grey was really helpful to get two camera set up.

Tech support tries to be

I did have a question for tech support about using the camera on my PC and about the SD card memory

Then I gave up and did the unthinkable, I called tech support.

E-mail functions work nicely too, although trial and error with settings may be required for SMTP TLS and ports

Foscam recently sent me an e-mail stating severe vulnerabilities were discovered on many of their cameras...including the R2.

Just as described ,clear picture ,just work’s