though the box shows Archer C5200.Returning to Costco, buy another brand!Note: I did try tech support for TPLINK - both via phone and email.. email is automated to open a case, no reply!

This was impossible to get back up and working, and the tech support was HORRIBLE!!!!!!!

After she changed some voicemail settings, she asked me to try calling the tech support number again, finally I was able to reach a more reasonable phone automated message that directed me to make selections but after I waited for an hour to speak to a live person, I got disconnected

The first tech support agent blamed it on "Smart Connect" being enabled with IP reservations

Adding on top of that was the necessity for me to often have to play tech support when the old router went down, which meant I had to turn all sorts of creative solutions to manage the device

Much needed considering the tech support structure is incompetent.

this is V2 that I have!was so prepared to really enjoy this router!UPDATE 4/12/2017Received a couple of "tips" from tech support regarding this router

Tech support was very responsive, solved issue due to interference

And I love the FREE tech support for life, although I hope I never need it.

And I love the FREE tech support for life, although I hope I never need it.

NitroQAM technology, stable, strong consistent signal, fast and easy setup, router more suitable for very large homes or business with many devices, tether app very resourceful, customer service top notch, well made, excellent 2 year warranty, 24/7 tech support,CONS

Tech support will do their best to help, without a solution

The problem came back and would not go away so back to tech support where a new nightmare begins

Bad tech support is what leads to reduced sales

Bad tech support is what leads to reduced sales

Tech support staff was kind but had no tech knowledge.

Meanwhile, I have called another tech support, James, who admitted that there was a password recovery page, but said nothing much about it

Chatting with tech support, they had me sending screenshots,error logs,ect.. until they finally told me to go into settings-advanced-network-internet-use current mac address-save

The tech support said they contacted an engineer and there response was there must be something wrong with the router.

WTF was I sending email to tech support for if I still have to call in and do even more

No need to call tech support!

Now, TP-Link has great tech support people.

I reached out to tech support and they mentioned that there is a way to back up your settings so it is easier to restore.

5-star for tech support and the

There was a very long call necessary to Google tech support, which was friendly, but not incredibly knowledgable

Just a heads up Tp-link, great product with poor tech support

[email protected], usa costumer service, tech support, twitter and every other possible

This was impossible to get back up and working, and the tech support was HORRIBLE!!!!!!!

Wasted 4+ hours for what should have been a 30 minute change-out, then ended up buying a Linksys router, which only took half an hour (that should have been shorter, too, but at least their tech support was clear and fast)

Contacted tech support and spent an hour with them and my internet provider

Their tech support was

Spent over an hour with their very outsourced nighttime tech support to eventually get a warranty return authorization

Tech support does not have connection to RMA.I HOPE TO

Called tech support at TP-Link

Their tech support switched me to another department who told me they needed to control my computer remotely

The tech support agent kept wanting me to reset it, over and over and over again

It's funny because when I first tried setting up the router I called RCN and NEST and the tech support guys both said that the Google OnHub router should not give me better performance over the Linksys E2500 because they were both dual band rputers with the same specs

The phones for the tech support hotline are so garbled, you can't understand a word the person is saying

so I called their tech support from the website in their instructions

After going in circles with tech support and constantly having to start from the beginning we finally gave up

And shocker their tech support line won't pick up the phone.

I called tech support and went through a number of scenarios, FOR 3 HOURS

Calling TP-Link, Tech support informed me that the unit can not be repaired, and I should get an RMA and send the AC5400 to TP-link

Spent over 4hrs with tech support so far and they absolutely REFUSE to provide an RMA number so it can be returned under their warranty.

n’t look nearly as much like a spaceship as other routers in its class

It has an old tech look about it and is pretty big compared to the aforementioned cheaper router`s, but if you have burn money, then I would recommend this router.

My Asus would still do about 24MB/s, but the internet would practically die when the transfers were going on.3

n’t look nearly as much like a spaceship as other routers in its class