Immediately after posting the review above, Nina from Holy Stone customer service contacted me and sent me a replacement drone

Updated Review - Thanks to Holy Stone Customer Service they really jumped on my issue.

The service was fast and decisive.

Edit: Great customer service

Excellent customer service

The drone itself is a good value, and with Holy Stone's phenomenal customer service standing behind the product, there are no worries.

If I can do this as a 71 year old novice, you should have no problems... good website, hear it's terrific customer service, which I haven't needed

This is amazing customer service and I would highly recommend ordering from this company

Couple the solid build with awesome customer service and this is a winner.

Since then, I can attest to how much fun this drone is, and let me tell you, the fun you will have will easily out perform their service, and that's no easy feat!!!I'm super

Amazing customer service also!!

Well today it arrived in the mail, so it is actually true people there are companies who care about the customer and offer great customer service

My real reason for this review is to talk about the Excellent customer service from Nina@HolyStone

Good save customer service.

Great service from Holy Stone.

Holy Stone contacted me regarding the issue, They are issuing a new replacement unit for us and that is wonderful customer service

Great customer service

Unbelievably amazing customer service!

stars, great product, great customer service.

Great customer service!

Excellent customer service by the company

I called Holy Stone customer service and talked with Carrie.

I increased my rating from 1 star to 4 based on great customer service

Great customer service is always appreciated!!!!

I am giving a five star to them for above average and quite unexpected customer service

Great drone so far!We talked with support via chat and they took our information and a picture of the broken piece and said they would send a new charger, great customer service!

They had no obligation to do this considering I was well outside of the warranty period; so if you are concerned about quality you shouldn't be as they have exceptional customer service

I have to say I had a little problem at first with the return button but the fantastic customer service of Holy Stone got the problem solved really quick.

Holy Stone service is exceptional.

Outstanding customer service, good quality drones at a great price,if that's what you're looking for than you can't go wrong with Holy Stone.

The comments about great service tipped me over the edge to make the purchase, and I can say the one small issue I encountered was handled expediently and with a great deal of attention to detail.

My son contacted Holy Stone customer service and they were fantastic.

Thank You Olivia, Andy & Toby for a great product and fabulous customer service.

Great custumer service and a pretty durable

And I can't say enough about the wonderful Customer Service at Holystone!

Great product and the best customer service around!

Nice droneI have a lot of fun with thisAnd great customer service.

This is a great value for the price and the Holy Stone customer service lives up to their great reputation!

I bought this drone based on good overall reviews and the fact that many say Holy Stone has good customer service.

Holy Stone provides great service after the purchase

Great customer service

Very good customer service

Great customer service.

This company gets customers and good customer service.

We also commend the customer service at Holy Stone as they were prompt in response and helpful in helping us decide what was the right drone for our son as he wanted the one you use with a

Rating was changed due to great customer service!

Great product and excellent customer service.

But I would say that Holy Stone has the best customer service that I've seen in my life better than Apple

Their service was prompt and very friendly.

Great service and great product

Changed from 4 to 5 stars based on great service.

Very good customer service.

The drones according the Holy Stone customer service are identical other than the plastic body design.

Thank you Holy Stone for your excellent service!

Unbelievably amazing customer service!

It was that easy...incredible customer service on Holy Stone's part

Top notch service and a great product!

Super great customer service.

I was a little worried after reading some reviews but I also read the company has great customer service

I originally rated the drone three stars, but have added a star for the great customer service.

This company has exceptional customer service

Great customer service from Tim

This review is for both the product and the EXCELLENT customer service from Holy Stone.

Other reviews about the great customer service of Holy Stone also contributed to us choosing this drone

My son had a few issues at first flying the drone, including losing control/connectivity, but with the help of Holy Stone customer service he is having a lot of fun flying it

I wasn’t 100% satisfied at first but Holy Stone customer service made sure it was right on their part

Holy stone customer service contacted me to help with the problem

Very responsive customer service from "Alice" and "Felicity".

Super service, got my son back in action, covered under warranty

If this company backs their word and replaces their faulty product I will gladly increase my rating for great customer service

Where in the description does it say that the app is required for photos?UPDATEDThe product may have a mind of its own but Holy Stone customer service is great.

Excellent customer service as well!

I like the product and great customer service.

Superb customer service.

For the price and the great service I would recommend buying this Holystone drone for your first experience

Holy Stone has the best customer service

Holy Stone keep this good service, definitely you won me and I will buy more products from you

That's terrific service.

After almost two months, the battery door has snapped in half, but their excellent customer service has promised to send out a replacement door

Great products great service!!!!

’s a waste of money.**good for 1st time flyers and trainingUpdate: great service

The best part though is the great customer service from Holy Stone

Holy Stone has an excellent customer service

Great customer service if you have any problems

I do not believe I have ever had better customer service in my entire life

Kudo's to Camille for her wonderful Customer Service!

Amazing customer service

5 star for their prompt customer service, very responsive and helpful

Holy Stone has been the greatest customer service and support I have ever experienced

Amazing customer service!!!

Had some problems initially, but the company has GREAT customer service and they worked diligently to do their best to fix the problems

I was going to give the HS200 only 4 star's, just because of the non adjustable camera, but because of Holy Stones exceptional customer service, I gave it 5 stars

and I have never met service as amazing as they are

Awesome customer service

Happy with both the proactive customer service , and the drone

Great customer service and a nice flying drone

Very Great Company to buy from and Excellent Customer Service.

has the best drones and customer service

Holy Stone probably has the best customer service I have ever dealt with.

This is a great product, with great customer service.

Holy Stone customer service is excellent - the best I have experienced with ANY seller.

I emailed and messaged holy stone service

Holy Stone has the best customer service I have dealt with in awhile

UPDATE: Going from 1 to 3 stars just for the amazing customer service

Five stars for excellent and beyond great customer service.

Not to mention the awesome customer service they provide

while inconvenient, it has shown that this company seems to have pretty good customer service

Hopefully I never have to find out how great Holy Stones customer service is for myself

I was originally please with the product and the level of Customer Service Holy Stone provided took my level of satisfaction to a higher level.

They have super customer service and answer the phone in the first couple of rings.

I had an issue at first but their excellent customer service fixed my

They raise the bar which was great because you don’t really get great customer service nowadays and they even send me a new drone for free

Holy stones customer service is oustanding

I am pleased with the new drone and compliment HS for following through and showing great customer service.

I received better customer service from these guys than any well known electronics brand I've ever bought from.

and I didn't understand a lot of the terminology but Olivia at Holy Stone customer service was very responsive and answered all of my questions.

Hands down the best customer service.

This is the best customer service on Amazon, hands down.

Regardless of whatever happens with the drone, Holy Stone customer service is simply amazing

This was my much easier to fly than the helicopter style R/C's