After beating my head against the wall, I contacted customer service desperate for a quick fix before leaving on my trip in the morning.

Great service by any standard

AMAZING CUSTOMER SERVICE!

Regardless, even if there is no significant improvement, their incredibly proactive customer service more than merits a 5-star rating in my book!ps: I would have given them 6 stars, but I deducted 1 star for making me look lazy by comparison ;

Very impressive customer service.

the company just contacted me to offer a replacement, Fantastic customer service

That is what I call excellent service and shows that there is a good company behind the product

Added a size comparison of the HooToo next to the N300][update 3: I was given a full refund for the router - excellent customer service from Sunvalley Brands]----It's very small, very light

I was able to use this product as a mobile hot spot that serviced all of our wifi devices on the cruise by supplying power to the HooToo with a small battery pack ( a PNY model AD5200) that easily supplied power for a period of at least 24 hours per charge to the battery pack

Their Top notch customer service will keep me buying more of their products in the future.

I have terrible service with my phone at work, so got this and plugged it in and it works amazing

Fast service great product

Amazing customer service and sent me a new improved unit

Those speeds are also 3x as fast as the crappy readyshare service on my Netgear WNDR 3700v4

Good customer service

Because of their excellent customer service I would buy from them again and would recommend them.

Those speeds are also 3x as fast as the crappy readyshare service on my Netgear WNDR 3700v4

Update, fast customer service after review posted, change psswd using website, they send link

It functions well and appreciate the customer service that was provided.

Stupid product sucked all my service from my phone, don't know how smh

Although I had free WiFi services in the hotels I stayed in it was restricted to only a few devices which was not nearly enough for my entire family's numerous devices.

I am changing my rating to 4 starts due to the exceptional customer service.

Nice service!

With this act of gracious generosity, I will be changing my rating of the product only solely based on their outstanding customer service

originally i gave it 2 stars but with this excellent customer service i just had to update my review.

I have written to the Company and their service is usually good

Talk about awesome customer service!!

Also, AMAZING customer service

My original need was to boost wifi access in hotels with marginal service.

I wish it was as transparent as the DLNA service, sadly it is not

Easy setup and deals with the issue of either poor or no wireless service being available...as long as you have access to a wired access solution (i.e. ethernet connection).

Amazing thoughtful service

Now I have to return it and find a different solution.----------------------------Update: I am changing my feedback to 5 stars because of their excellent customer service

Great customer service but inferior product

That being said, HooToo customer service was more than adequate and I appreciate solid customer service very much

I'm really liking this company for its qualify and great costumer service

Also, the service from Mike at the SunvalleyTek Customer service was extremely friendly and responsive.

Great company and I wish them all the success and thank them for a great service

SunValleytec, the company that sold this to me on Amazon, provides great customer service, especially on followup.

The transfer speed may not be great (< 2 MB/s) but should solve the purpose