However, besides the harassing calls from tech support for Eric, the only person from HP that called me back was someone that told me that they couldn't help me because they are in residential products and Eric's printer is a business product.

a few two many minutes of wait finally get to a tech support, who after an hour of working on my problem told me, of btw the printer doesn't work with dual band wifi

The instructions say to reset the computer or contact tech support.

After the calls continued, I asked to talk to supervisors and managers and sometimes the tech support person ignored my request and just hung up on me.

Cleaning the deck did not resolve the issue and Tech support did not resolve