Update: They had reached out to me to see if I had gotten my money back, and it turned out I didn't under further investigation by me, great customer service, so if you think this might not work out for you

Excellent customer service when help was needed.

So I am now satisfied with the product and the great customer service.------------So far works as intended without melting or smoking as some buyers have indicated

I really hope there is something that Innogear can do about it: UPDATE: they sent me a new one and it works perfect, this is the best customer service that I've ever had

Great price, great product and even greater customer service

Great customer service and amazing follow up!!

Happy customer.

Updated my review to 5 stars for the product and for the best customer support I have ever experienced.

Excellent customer service

:) Good customer service, if this happens again I will just ask again because I like how it sounds and it was the result of some solder being weak in an area i think which is understandable i supposegood product and customer serice

Lovely customer service

Satisfied customer really

Here's to hoping they have decent customer support.

Great customer service, and would gladly do business with them again

They were super nice the whole time ide give them another star for thier great customer service

Thank u

The box exterior feels better than the standard cheap-o plastic as it will probably get warm with extended use