When it grinds the coffee it puts it all on one side of the basket leaving grounds untouched by the water

It also employs a basket filter as opposed to the

Our diagnosis of the problem is this: the machine vibrates quite a lot during grinding and we suspect that the vibration might be causing the carafe, which slides very easily around on the hot plate, to shift off the central position it must be in in order to keep the basket open and draining into the carafe

I have turned it down to 2 cups and it still grinds a full basket

Remove basket, clean all surfaces above basket thoroughly, replace basket and try again.

Beans get ground but somewhere between the grinder and the grounds basket the grounds get jammed

the differences from the old machine to the new that I can notice right off the bat are the basket filter vs. the old, conical filter basket and the lack of charcoal filter in box for the filter well in the base of the water reservoir

Old coffee residue negatively affects the taste of coffee, so not being able to clean this basket is a significant negative

The basket is difficult to remove and constructed of flimsy plastic parts

The grinder function did not work as we thought it should.

The old filters don't fit flush into the recess for amoeba shaped pod of charcoal ... guess we'll see if it floats up out of its well as it gets used.... also, I thought I saw a drain hole in the top of the handle, but mistook the depression at the top of the handle and it holds water when you use the dishwasher to clean the carafe (even though the directions say to hand wash - who does that?

Every morning we can have coffee at home that almost as good as if we bought it at a coffee shop

Is someone‘s has same problem as mine