After speaking with one customer service agent and SIX escalations to higher and higher supervisors, someone finally refunded me, added $80 in gift card to cover the gap between the price I paid and the available price now for a new LG G6, and helped me order a new phone.

Great phone for a great price.

These were supposedly NEW phones that had a great price because Amazon made an arrangement to load them with Amazon apps.

I appreciate the price on this model when combined with the Amazon incentives.

This is a great phone for me at a good price

If you're looking for a larger wider phone at a reasonable price this one deserves a look.

The only positive I can say is I love the large screen but even that is a concession because it is not OLED and it is to dim to see in direct sunlight

I only bought the phone 3 month ago and I all ready need a new one