I submitted a tech support request and it took them over a week to reply and the reply was poorly written and barely addressed my concern

After my 4th call to tech support today, they finally escalated it and am waiting for someone to call me back.

When I buy a unit I don't want to deal with a useless tech support staff that doesn't know anything or have to edit .ini files or type in a bunch of DOS prompts to get something to work, it's insane

Buffalo Tech Support are no use what so ever

Then I forgot my password, and called tech support.

Countless hours spent with tech support, 2 fell within the warranty period, which I still had to pay to ship the item back to them, and then get this; one of the replacements they sent me arrived DOA and they made me pay the return shipping on that as well

So in two different cases Buffalo's tech support has been an epic fail and Amazon has come through

If I had to make one complaint, it would be about Buffalo tech support

Horrible tech support team at buffalo- very difficult!

Buffalo's tech support IS THE WORST I'VE EVER ENCOUNTERED.

Just hope you don't need any tech support.

After spending 3 days with buffalo tech support to get just an even replacement, I am frustrated

Horrible tech support team at buffalo- very difficult!

Giving it 2 stars instead of 1 due to the great experience with their tech support and the reasonable price; if it did everything that it's supposed to it would be a 4 star review instead

Let me say that I have called their tech support 4 times.

when i called tech support, the tech copped an attitude about my not having used the manual for setup, as if i wasnt very bright

I reach out to tech support and check the forums for fixes/workarounds

It installs easily and Buffalo has a great tech support team if needed.

Tech support tried very hard but can't really provide solutions

So in two different cases Buffalo's tech support has been an epic fail and Amazon has come through

When I buy a unit I don't want to deal with a useless tech support staff that doesn't know anything or have to edit .ini files or type in a bunch of DOS prompts to get something to work, it's insane

I screwed my install up and had to call tech support off hours.

Did not use tech support so can not comment on if they would be able to help setup with little computer knowledge

Take my advice - avoid this lemon of a product at all costs unless you want to spend HOURS arguing with their tech support staff.[UPDATE

Tech support was also pretty unreliable

I called Tech support, who are nice folks, but only Level 1 meaning that they can only spell hard drive

Buffalo tech support could offer no explanation and no solution.

The tech support has been nowhere to be found for four days, since I followed their instructions but still couldn't resurrect the unit

Tech support told me that was normal while it was setting up.

Tech support that is provided is less than sufficient and emailed twice with zero response!

Ive called tech support and they tell me there is nothing i can do that will allow me to save any files on the system

I have found the online and .pdf instruction to be dated and inaccurate and after several hours of trying to interpret what they say I should do, gave up until I can call tech support tomorrow.

and you call tech support, they tell you Oh sorry, but that app does not work with the 220.

Tech support is excellent

When I called Tech Support and Monroe told me to back up my data, as he felt the data was not secure, that sealed it

You will need to call tech support....but you will save yourself about $150 if you go with two 3TB drives over the cost of a pre-installed setup

Kudos to the tech support that spent over 2 hours on the phone with me helping to figure out how to get my media to it without that feature working properly, as well as confirming the settings that I had set up for different users having different levels of access.

the the cloud, ftp, web access, Buffalo Tech Support does not help you what so ever

Tech support was also pretty unreliable

They even admitted their Android software is PITIFUL.Web Access via a Personal Cloud is the main reason I chose this Buffalo unit, but it only works when connected to the local network, not the internet and their tech support hasn't figured that out either.

I contacted Buffalo Tech Support and they verified the drives I was using were on the compatibility list.

If you are working on a Mac I highly recommend telling them when you call tech support and having them get an agent who knows Mac products to call you back when available.

For my smaller music files it was more like 35MB/s

Copying to the USB 3.0 external hard drive speed is merely a few M/s, even slower than IX2 that has only USB 2.0.

From PC to NAS over GigE, it was a steady 55MB/s according to Windows