• Reviews around tech support (4.25 of 5)

    Linksys N300 Wi-Fi Wireless Router with Linksys Connect Including Parental Controls & Advanced Settings (E1200)

    • Tech support had me fiddle with the router settings and several other troubleshooting options, but that appeared to only make it slower
    • Basic tech level passes me on to advanced tech support
    • I contacted the chat tech support 4 occasions and no help.
    • Had to call tech support both times because I use Hughsnet
    • i have to talk to tech support twice
    • Tech support only wanted to sell me something else
    • I had to set it up using the tech support from my provider instead of using the disk.
    • Was a bit hard to set up and Tech support was quite nasty at Linksys when I called them for help.
    • When the new one came I had the same issues and was asked by tech support to go through the same hoops that I didn't the first two weekends.
    • The tech support person was extremely helpful and very professional in stepping me through the process to download the firmware and the not so obvious steps to reload the firmware
    • The installation was a nightmare but with several calls to tech support, my internet provider and my techie family member it finally works and is just fine.
    • Tech support is average but cannot help anybody with the latest equipment.
    • Spent over two hour hours with their tech support just to get it up and running and the coverage area is less than the five year old router this replaced.
    • In the end, Tech Support at Linksys suggested that the router was faulty and suggest I get a replacement
    • I've spent more than an hour with tech support each time I've called (5 or 6 times since August) apparently every time the power gets shut
    • Was a bit hard to set up and Tech support was quite nasty at Linksys when I called them for help.
    • so I did all the work), and a half an hour with a senior tech, and 15-20 minute call with tech support and customer
    • The Linksys representative told me that I should upgrade to a router with an external antenna so after an hour with tech support I elected to order a new router.
    • I called tech support and someone named "joe" told me that it was out of warranty
    • I did call, but the tech support person couldn't help.
    • Call the tech support and did the troubleshooting per their guidelines
    • I needed tech support to help me with the setup, as not all my computer equipment was wireless..
    • and I'm not about to pay for tech support on an item that has never functioned properly
    • Download and CD do not work with ISO 10.9.2 iMac operating system, so you have to call tech support and spend an hour on the phone to get it set-up.
    • The first two days of calling were the normal tech support BS that questioned my ability to use anything plugged into the wall
    • Tech support was more interested in mining me for personal information than in making their router work
    • Thanks so tech support worth 100.00 easy.
    • I stayed on chat with a tech support person for an hour
    • Even the tech support at my ISP didn't know how to fix
    • You will call tech support trying to speed it up
    • I hope the tech support is better than the shipped product
    • but that was an issue for tech support and not a problem with the device its self.
    • I talked to LinkSys tech support three times and changed MTU many times.
    • tech support made router that I cloud use
    • A great benefit after spending twice as much plus a few months of working with tech support for the Netgear
    • I called tech support and they couldn't help my to speed up the router up to 100mbps.
    • I was referred to an outside tech support company, which despite several remote sessions could only restore my internet connection
    • The only draw back is that you only get one call to tech support then you to pay if you need to call back
    • The tech support just tried to make me pay for tech support or buy a more expensive router giving me no credit at all for the defective E1200
    • Their tech support is non-existent and incapable of listening.
    • The tech support I received from Linksys keeps me coming back to them for my upgrades
    • tech support made router that I cloud use
    • He said I could purchase tech support for 49.99 a year.
    • WARNING DON’T BUY AND WASTE YOUR
    • I am done with Linksys and not going back... way to many wasted weekends & nights troubleshooting their crappy product(s).
    • and I needed to have static IP’s on each
    • WARNING DON’T BUY AND WASTE YOUR