Tech support wants me to pay for talking to them

Had to get a tech support to re-establish but all the previous rules were gone

It was the most frustrating tech support experience I've ever had

cloud service is a no no especially with themDon't call/chat tech support

I am a few days past my limited warranty and no free tech support is available

I am a few days past my limited warranty and no free tech support is available

Cisco tech support (on hold for 45 minutes, poor English, very bad quality VoIP phone connection via the Philippines...) finally admitted that my device was dead - which I knew from the beginning.

Tech support could not determine my problem, but I've seen several reviews posting the same problem.

After buying two different Linksys routers with 3+ hours of tech support, just wouldn't connect to internet

I'm sure that makes it easy for tech support when everyone's network passwords are sitting unencrytped on the desktop

It had issues that couldn't be resolved by their tech support (the router wouldn't hold a upstream internet connection)

As some reviews mentioned, calling tech support is basically worthless, and just makes you waste more time

Argh!!After returning the first router and buying another one, then trying two different cable modems (Linksys & buying a new Motorola) wouldn't connect, despite 3 sessions (finally found a phone number for my 3rd) of tech support telling me to reset and restart my router/modem countless times

Please don't even bother considering purchasing this router, tech support is worthless

I called tech-support again.

I CALL TECH SUPPORT AND THIS GUY NAMED NOAH ANSWERS

First off, brillant strategy to sell network devices (devices the get you on the internet) with the only form of tech support via internet chat!!

I learned from tech support that I could no longer directly connect to the router via 192.168.1.1 since router upgraded itself during my intial install.

If Linksys is teaching their tech support employees these strong arm/annoying sales tactics, then no thank you

The tech support guy sure didn't seem surprised with my irritation.

I had to spend 2 hrs with tech support that had a terrible connection and poor English skills (although nice person and really tried) and even worse knowledge

I spent hours with CISCO tech support yesterday to set EA4500 up as a secondary router

Chatted with tech support online - they asked 1 question, does the power work

Any time I tried to steer the conversation back to troubleshooting my router the tech support individual would steer us right back to signing up for this service

of what they call tech support obviously they couldn't fix anything and to show their lack of knowledge, let me share a quote

Since I act as tech support for the household, once or twice a year I'd have to edit the port settings on my wife's Windows laptop

I contacted tech support - they were not able to get it working and said they could not because it was not the tested list (a list not accessible from their own product page).I'm guessing the EA4500 will have the same issues.

I called tech support and my "90 day free support" had run out and they were going to have to charge me for the call....

so I called Tech support member located in

Please don't even bother considering purchasing this router, tech support is worthless

As some reviews mentioned, calling tech support is basically worthless, and just makes you waste more time

I contacted tech support I had to by pass the router and go directly to the modem and down load and install the firmware manually

I guess I'm lucky it happened before the 90 complementary tech support period, otherwise Linksys would want me to pay a fee to have them diagnose their own defective product

The tech support had no way to resolve it, but rollbacked the firmware back to an older version

Tech Support wanted money to look at my setup and

connectivity.(If you do the same, be sure to first disable the internal WiFi adapter on your laptop motherboard via your computer BIOS setup (before you even get to Windows).I am very pleased with Cisco's Tech Support.

However, when I called Linksys tech support, I was informed that now Linksys also provides free technical support for only 90 days, but you can extend it to a year by paying nineteen bucks extra

I spent eight hours looking for answers online and found out that a lot of people had the same problem, but non of the forums or tech support pages gave any solutions

Tech support could not determine my problem, but I've seen several reviews posting the same problem.

The last straw was when I called tech support for directions for port forwarding for my DVR cameras.

I did need the tech support to solve the problems

It was the most frustrating tech support experience I've ever had

Unfortunately Cisco/Linksys do not tell you this anywhere in the literature, website or if you spend hours with tech support trying all sorts of stupid changes!!

Tech support is 90 days

Tech Support chats x 3 + one phone call - still waiting for a call from elevated tech support

Tech Support chats x 3 + one phone call - still waiting for a call from elevated tech support

I spent over 3 hours on the telephone with their tech support, just to have them send me a new router that didn't work any better with my ISP.

I couldn't get it running & had to spend 2 hour & $179.99 in tech support to find out that it was not putting in the right IP address & was defective

As for this router, I have no way of knowing what went wrong unless I want to spend anywhere between 30-125 USD for tech support from Linksey

DL.I even spent 10$ for Cisco tech support, it looked work at she testing

After a few hours of tinkering I called tech support

In a last ditch effort I called "Linksys tech support" and dealt with the usual questions like "is you PC on?", "is it connected to the router?" and then having them try to bill me for something that should be covered under their "warranty" to go any further

I finally got a supervisor who sent me to another tech support which did not fix the product either.

After making this post I was contacted by Cisco who offered me a free tech support session to help remedy the situation.

I then called tech support and after 2 hours my new router still does not work.

and so I called tech support.

Having dealt with various tech supports, the culprit seems to be the router

Tech support is useless also

I called tech support and they wouldn't help because of the 90 day

Tech support is useless also

LinkSys EA4500 WiFi-N Router is an excellent, 5-star product, which I highly recommend, and I recommend it both because of its inherent quality and speed and because of Cisco's tech support system

I then called tech support and after 2 hours my new router still does not work.

After hours spent with tech support, resetting and trying to reinstall the firmware it bricked

And if you try to ask them through tech support, they will tell you that:(a

Tech support is so-so at best

Had a WRG54T for years and loved it

Much better coverage than my Cisco E-4200 I replaced.

But it's a very easy a procedure,(c

My current ISP provides me with a great 100mb/s up and down

so it appears as "down" as far as the cloud management s/w is concerned

Customer service is HORRIBLE, yes, H O R

Had a WRG54T for years and loved it