• Reviews around tech support (4.73 of 5)

    Linksys WRT54GL Wi-Fi Wireless-G Broadband Router

    • I called tech support to see what the issue was
    • I called tech support to see if they had any suggestions.
    • UPDATE 10-25-2017 - After working with higher and higher levels of tech support, finally got it to work
    • Fortunately, I had purchased a spare one and the extraordinary tech support gal named Jacque at Linksys Technical Support came to my rescue
    • Tech support claims power block does not provide sufficient amps
    • This time I decide to chat with tech support.
    • Twice I've contacted Linksys tech support and paid $39 each time for what turned out to be useless help
    • And I tried everything, except putting a non-linksys image on it..even though they tout it to be DD-WRT compatible, their tech support says that the router would void warranty if you do that
    • After an entire day of speaking to tech support at linksys they finally sent me a new model
    • Linksys has ALWAYS had the best tech support and Jacque was outstanding
    • Linksys has ALWAYS had the best tech support and Jacque was outstanding
    • Got good help from tech support, took 4 hours to come to the conclusion that the unit was defective
    • , knowledgeable Linksys tech support / availability via both phone and web chatCons: Apparently no wireless B support (only AC, N, G, A
    • Tech support took me through "fixes" which resulted in unit completely shutting down while in operation
    • I called tech support
    • After calling tech support and reflushed the firmware, it has been getting better and more reliable
    • I asked for a total of 4 times before going on to the tech support chat line
    • When I called tech support, they offered to assist over the phone or they could remote link to my desktop for a "charge".
    • so I contacted Linksys Tech support, got connected right away to a technician who quickly and easily walked me through the set up.
    • I paid $250 for this router and that is TOO much money to have to constantly call tech support
    • I did have to contact tech support due to assistance opening some ports
    • And I tried everything, except putting a non-linksys image on it..even though they tout it to be DD-WRT compatible, their tech support says that the router would void warranty if you do that
    • Support told me they had a record of the replacement request but it had not been properly finalized by "Tech Support".
    • I was on the phone with tech support TWICE within the first 24 hours of owning this router
    • I needed to call their tech support.
    • Spent 4 hours dealing with tech support who insisted on trying everything trouble shooting and then going over it all again after the the first tech said they would "take it to the next level".
    • Then tech support decided that the unit is defective and sent a replacement
    • If you call for tech support, you have to pay $29.99 and hope they can figure out why it's slow
    • Great piece of hardware, pretty easy install, had their tech support group help me with some of the advanced features, tech group very knowledgeable and helpful
    • Versions so old that OpenWRT considers them obsolete (search for "openwrt wrt1900acs"):"Pre-built firmware images based on the Attitude Adjustment and Barrier Breaker releases of OpenWrt that can be installed are posted here"I chatted with one of their tech support guys
    • Tech support does not really help.
    • I finally decided to just buy another Linksys because the tech support is always friendly, intelligent and efficient
    • They send you from customer service to tech support and back and forth
    • He to call tech support.
    • When I called their tech support, they said the warranty was invalidated because I'd flashed the firmware to DD-WRT, which is ironic since the router is literally advertised as being DD-WRT 'Ready'
    • Called tech support, did some tweaking but parental control works only during the first hour after rebooting the unit and the it stop working thus allowing all devices with wifi time limit to have access to internet again
    • Your tech support helped me with a prior issue, can we try something?".
    • I called tech support but the person I spoke too did not seem to know what I was talking about
    • If you would like a month long odyssey of tech support calls, hours on hold listening to bad music, and to be witness to a failed support program and a broken product with no fix in sight
    • i spent more than 20 hrs on tech support line
    • After dealing with tech support today I'll be avoiding linksys for my future networking needs.
    • tech support is not really helpful.
    • I read it off to the lady, she repeats it back to me, incorrectly, at which time I correct her and repeat the correct S/N back to her and at that time the line is disconnected.
    • A “poor man’s bridge” will have to be used
    • I have some other miscellaneous devices, smart TV’s, blu ray players, etc