The lack of backlighting is an incredibly huge flaw

The lack of Help button on the remote is a deal killer

Has potential, the real problem is the support (or lack there of) that Harmony provides

The only oversight I found was the lack of an available second Simple Remote

Since the buttons are tiny, and there is no way to distinguish one from another, the lack of a light is unacceptable

System performs well, but the lack of granular control in the remote/activity mapping is a very annoying problem

Has potential, the real problem is the support (or lack there of) that Harmony provides

One downfall of the remote itself is the lack of a specific page up/down button

Not worth the lack of customer support.

My main concern was its lack of the 30-second skip feature, but that was more than easy to add.

However, besides the faulty IFTTT/Echo integration and lack of Homekit support, I still recommend the system

I wondered if the lack of backlight would be an issue, but you quickly find yourself using this device without even looking at the keys

the remote feels high quality and comfortable in your hand and because it uses RF with the plug you do not have to worry about making sure it is pointed directly at the TV with no objects interfering as you do with IR

On this remote as well as on every harmony remote that works with the smart hub (at the time of this review) fast forward shares a button with the skip forward.

I have included photos of the remotes as well as on my Lenovo tablet and even though it has a lot of options, most of them are N/A. To make things worst, the tablet and phone do not go into sleep mode when the R/C screen is open

Setup is complex, but fairly intuitive as long as you don't mind some trial and error

So I had to operate in the dark room and it sucks as it does not have light to see the keys and also keyboard

After a couple of firmware upgrades it finally started to work as it should.

I expect that things will continue to work as they do now and I won't need any IR repeaters to make it happen

The customization is the real strength, the little remote may look unassuming, but you can control what nearly every button on it does and configure it to work as you want it to

But I'd give the unit 5 stars because it works as it's supposed to,

Works as it should.

The buttons are labeled intuitively and there are several that you can program to work as you want them to.

Some of the buttons worked as you'd expect (changing volume, changing channels, accessing DVR or guide, etc).

An important thing to mention is that the more devices you have and how they work together will largely affect how complex the setup ends up being, as well as if you are tech savvy or not

One complaint, I feel like the hue integration could be improved as it doesn't seem to control rooms and is missing all of the lights on my bridge

I jumped on this when it was on a good sale in hopes of (a) primarily so that I could just really reliably turn on and off the whole system (!) without having to precisely point the remote (IR receiver on the TV is a couple feet away from other components), (b) in hopes that maybe I really could have just "one remote to rule them all" so to speak, (c) in hopes that I could use some Alexa voice commands with the system, (d) in hopes that I could also control my IR dimmer switch in the TV room, and finally (e) in hopes of making the whole system easier and more reliable for my wife as well as for myself

but it doesn't quite work as

Plugged it back in and everything worked as it did at the beginning

My understanding is that this feature allows you to add the names to your favorite channels for both hot buttons on the remote/virtual remote as well as for voice usage

For example, our home does not have a central air conditioning system, instead, we rely on a large window A/C unit to cool the house down

The R/C was very easy to configure by adding the specific components by brand and model

Works flawlessly with my DirectV HR54, LG LAS475B soundbar, LG 65UF7700 65-Inch 4K smart TV and my Samsung Note 8 for Bluetooth audio