I called customer service and tried to troubleshoot the issue after being on a phone for over an hour the tech support representative told me that there is a hardware issue with the

(a call to Tech Support at 6PM EDT came back with a recording that TS was closed - please call back between 9AM and 10 PM ??!)

I remember when there was no 90 day tech support deadline that's how far back I go

the ONLY tech support option besides the user forums is a $29 an hour waste of time trying to troubleshoot the silverlight plugin.

Two receivers (e.g., Watch TV) or Bluray activities (Sony Bluray) (which of course are the primary activities for which I purchased remote).For $250 after 2 hours with basically no progress to me that is worse than useless, I have wasted precious family time without any satisfaction for which I purchased remote, I seek products that work as advertised without unsolvable complications (e.g., unexpected error, unknown error, no tech support available, no Google threads regarding error messages, implicit solution: buy/try another computer).

Oh and by the way Logitech keeps more or less banker's hours, i.e., Monday through Friday 8 to 5 so forget about tech support unless you don't have a job

FWIW the Win8.1 computer is not my favorite, but I purchased it a year after Win 8 was released in order to attempt to keep up with the times, and this is the second occasion it has come in handy; i.e., when my daughter had to do violin tests for public middle school orchestra, the Smart Music app failed with an incomprehensible error, same problem with only daytime M-F tech support, and no searchable threads to explore any solutions.

The next week and a half were a nightmare dealing with first level Harmony (off-shore) tech support personnel who repeatedly ran me through time-consuming standard troubleshooting scripts involving resting and reprogramming the remotes - firmware updates, submitting logs to them - all with no result

Two receivers (e.g., Watch TV) or Bluray activities (Sony Bluray) (which of course are the primary activities for which I purchased remote).For $250 after 2 hours with basically no progress to me that is worse than useless, I have wasted precious family time without any satisfaction for which I purchased remote, I seek products that work as advertised without unsolvable complications (e.g., unexpected error, unknown error, no tech support available, no Google threads regarding error messages, implicit solution: buy/try another computer).

I ran into problems only tech support could solve, and even then it took 30

Tech support is only good for 90 days.

Just like every Harmony I've ever owned, setup for this required a call to tech support.

However, if you have these problems with the Ultimate One I suspect that you can get this update from tech support.

Tech support says they are considering a change but as of this writing, it’s as it is

Assuming that Logitech would stand behind their product i proceeded to give the tech support representative my information to send me a replacement remote

And again...it took tech support 7 syncs to make it work

He's a pro and eventually he did get it all working, but not before having to speak to tech support on more than one occasion.

And I know it wasn't me because it took tech support 30+ minutes and 7 syncs to make it function "properly".

I called back and requested level 2 tech support

I talked to Logitech tech support, and Logitech being the incredible company that it is, sent me a replacement

So it appears that Harmony tech support level one write down whatever note covers their butt but not necessarily the truth

But the discussion with tech support indicated that other customers experienced the similar frustration.

so I called tech support

won`t charge, and alternatively tells me `low battery` or `fully charged`Tough on me those 14 months, since the warranty, when you check it out, is only 12 months

after all these years they were still there, but it is a very good thing i had not forgotten that 7 year old, defunct e-mail address

OTOH, if you have the time and nrg, are well versed at these types of techno projects....and u desire to simplify your multiple remote controls, this might be your dream remote control.

TL/DR summary: this remote (and hub for the PS3/Wii U) does this easily, and I would recommend highly

won`t charge, and alternatively tells me `low battery` or `fully charged`Tough on me those 14 months, since the warranty, when you check it out, is only 12 months