Have not had to contact tech support yet and maybe I wouldn't have to

I spent nearly an hour with tech support and they couldn't solve the issue

Tech-support thought maybe my Ethernet port was bad and sent me a new unit by priority mail.

No tech support required, but I appreciated the personal outreach from Medialink to assure me they were available, if needed!

Arrived fast, easy install works great, haven't used tech support so did not rate.

Tech support was great also.

I am super happy that tech support is in New Jersey, and love the reviews that told me specific people to ask for (Tom, I think?

Per Medialink tech support, this product only works after paying $186 for Cisco firewall software.

We had a small problem with getting it to work, however one phone call to their tech support got it to work very quickly.

I called tech support with a few questions and actually talked to someone who speaks english and new the product

They sent a second one, but even with their tech support, we couldn't get that one working either

The tech support person was friendly, accommodating, and spoke American English.

I'll call tech support tomorrow to see if I can make some adjustments to make it faster.

Pretty straight forward setup and best of all they have tech support based in the United States.

Tech support did get in touch and gave me directions that didn't help since the internal menu system was defective...simply didn't work.

Tech support was also very responsive via email when I asked questions about the extender functionality.

and if you've got a real nightmare of your hands, call tech support and ask for Jarrod.

The extra bonus is the tech support.

Installation was so easy never had to use tech support

I've written tech support at Mediabridge asking if they will be working on this problem

Tech support refused to help unless I installed that which is amazing frustrating.

Such a nice tech support agent

Tech support refused to help unless I installed that which is amazing frustrating.

Tried getting in touch with tech support, no response

all companies should be so well run with tech support that is customer focused.

I bought this because my cheap-o router was constantly cutting out