I made sure to setup my APN settings correctly and even called tech support to verify that everything was set up correctly

I called tech support, and they answered very quickly, and said that it was likely that the phone wasn't "completely unlocked" (?)

but he would fix it now but tech support left ten minutes ago

A call to Mint tech support - they ask for the SIM number and say, sorry, the SIM isn't in their system right, but they can't fix it - has to be escalated

If their tech support can't figure this out, I'm going to have to switch to another carrier

I read reviews about bad tech support

At least when you call Tech Support, in my case, they actually answered the phone...

No calls to tech support needed

One of the sim had an error, and tech support was okay -- ended up costing me a full month ($6) fee with my previous carrier.

Called tech support, got the run around (the checked the build on my Moto G4+ to make sure it was U.S. manufactured)

(you do it after successfully porting your number), but it would have been nice to have that spelled out in the instructions or by tech support

I had no issues getting this set up on my phone and didn't require any tech support, so I can't speak to the quality of tech support

Tech support did not understand my question

I can't review the tech support, the kit was so easy to use that I never needed any support

I’ve tried everything: hours on the phone with tech support, getting a new SIM, toggling airplane mode, toggling cellular data, resetting network settings, and finally factory resetting the phone

Tech support is only qualified to tell you to reboot, submit a ticket and callback.

a minor inconvenience for someone looking to set it up on a dumbphone.the website only tells you that it's an invalid activation code, and I had to call their tech support to be informed that i'd need to activate the sim via a smart phone, and that you did not have to have the sim in the same phone that you were running the activation from

Tech support is almost non existent.

Again I called tech support, and they answered promptly, and informed me that my SIM card could not be ported to my number, since a new number had already been generated.

I called tech support (again, they answered very quickly), and they said I'd used all 100 MB of LTE data on that SIM...

Thus far, I have not used, nor experienced the need to contact Tech support, as such, have not provided a rating

Best T-Mobile MVNO.

n’t sound like much, but before, I could hear people perfectly, but they couldn’t hear me half the time

I prepaid 300 for the full-year plan after trying out the test SIM card, and the coverage is just as good as T-Mobile (same network, I believe).

awesome deal, works off of T-Mobile, reliable and cheap!!

If you are able to do some light research/googling, don't mind rolling up your sleeves a little bit during the trial and activation process, are in a good T-Mobile coverage area and the trial SIM works well for you, this might be a good bet

I used phone for 2 days before deciding to switch to permanent plan - and get my $5 trial fee credited to the 1-year plan!I simply installed the second, "permanent" sim, entered some information, paid the required monthly or annual fee, and in 5 minutes, I was up-and-running on Mint Mobile with my current T-mobile number ported to Mint Mobile

You get what they promise, and data speeds are often 2-3Mbit/s, good for video

Best T-Mobile MVNO.

n’t sound like much, but before, I could hear people perfectly, but they couldn’t hear me half the time

I prepaid 300 for the full-year plan after trying out the test SIM card, and the coverage is just as good as T-Mobile (same network, I believe).

awesome deal, works off of T-Mobile, reliable and cheap!!

If you are able to do some light research/googling, don't mind rolling up your sleeves a little bit during the trial and activation process, are in a good T-Mobile coverage area and the trial SIM works well for you, this might be a good bet

I used phone for 2 days before deciding to switch to permanent plan - and get my $5 trial fee credited to the 1-year plan!I simply installed the second, "permanent" sim, entered some information, paid the required monthly or annual fee, and in 5 minutes, I was up-and-running on Mint Mobile with my current T-mobile number ported to Mint Mobile