Customer service was nice enough to send him another after I contacted them

One thing, though: customer service was great when I first got it

And customer service is prompt and resolutions accurate.

The customer service from the company has been incredibly responsive and friendly

However, misfit customer service have been outstanding and have now sent a new vastly improved wrist band - hence the 5 stars.

At first, I had a lot of difficulty with it, but customer service was great

Customer service was prompt and polite

I love my tracker, and the customer service is perfect

The customer service has been wonderful.

(Though I love the added functions, the only one I’m currently using is the Misfit Move to let me know if I haven’t moved in an hour.)The Misfit customer service is excellent

I have to say customer service has been good, but the fact that I had to contact them 3 times isn't good

Customer service is extremely helpful in deleting old and syncing new devices; in this case the wrong serial number was on the packaging label, different from the correct one inside the device.

When I was clear that the problem persisted, customer service became unresponsive

Customer service was great

When you get customer service that good, it deserves mentioning!

Oh, and their customer service is AWFUL!!

But the pros of this fitness tracker far outweigh the cons and the customer service is so stellar that this company really does deserve 5 stars

So some of the reviews made me nervous - I loved my shine I, but always had the hardest time keeping track of the darned thing!

It doesn't scream "I'm wearing a fitness tracker" and still functions well as a watch, which is