So while it was unfortunate that I needed to use their customer support, the way they handled the problem couldn't have been more satisfactory.

Again, Misfit customer support was phenomenal and extremely helpful

Again, Misfit customer support was phenomenal and extremely helpful

Customer support told me it does not calculate effort during a swim, so I guess the 84 calories was just calculated BMR/rest calories

Their customer support is awesome.

Misfit customer support was amazing and after trying to fix the problem determined that my device was defective and sent me a replacement

Misfit customer support was amazing and after trying to fix the problem determined that my device was defective and sent me a replacement

It also seems the o-ring that secures the Misfit via the groove around its circumference is tighter, so there is less chance of the tracker popping out if you manage to bash it on the edge of something

It also seems the o-ring that secures the Misfit via the groove around its circumference is tighter, so there is less chance of the tracker popping out if you manage to bash it on the edge of something