He contacted the Misfit customer support team (they do not provide a phone number to call as far as we can tell so you are stuck sending in emails that don't receive a response for about 24 hours, if you get

Lastly, all their customer service is done via email at 5am, I went online to try and get a phone number to actually speak with

There is no customer service chat or phone number.

There was a form to fill out which included a mandatory blank for my phone number.

There is no phone number or live assistance on the website, and after I filled in the requested info on the form, and described my problem, and entered the security number/letters, it told me there has been a mistake, my form was not submitted, try again, and again and again and again

I've asked for a phone number so I could talk to someone, no response

So they "upgraded" it again to included a lovely (NOT) overlay that pops up when your device and the shine won't sync that prevents the syncing by blocking the screen and wants you to (1) Talk to them via email from the device and give your phone number where they can call you - soooooo not interested in talking to them or them to me (I have bad, bad things to say to them) and (2) Wants to know if the stupid overlay is helpful