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Customer support did respond quickly, but only confirmed that my Shine was defective
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However, I have had to replace it through Misfit customer support twice within a span of 6 months.
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Customer support is first class.
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Customer support was slow to respond, granted it was around the holidays, so I'll let that slide but then seemed to misplace my request to send me a new magnet clip
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I would have considered giving it another chance if the "customer support" had chosen to respond to my email inquries.
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Customer support is horrible and just keeps telling me it doesn't have GPS, but I switched to this product from a Fitbit for the swim tracking and Fitbit is way more accurate on distances.
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When this was explained to the Misfit team, my boyfriend received an upsetting message from customer support, essentially telling my boyfriend to go buy a new battery for the product (even though the original battery was included as part of the product).I contacted Misfit and asked for a number to call customer support because I hoped that this could better be resolved over the phone as opposed to an exchange of emails (with hours going in between each email)
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Customer support is incredibly awkward and slow
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In the end, I was tired of having to replace the unit and go through customer support every 4 months.
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When I contacted customer support they offered me a 20% off a new band
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Customer support is awesome
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And the Misfit customer support is very responsive if you have questions or problems.
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waiting two days, I tried contacting customer support again.
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Customer support was terrible
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And the Misfit customer support is very responsive if you have questions or problems.
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I've always found the customer support at Misfit to be top-notch
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I am extremely happy with not only the product, but the customer support is prompt and courteous.
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so the customer support is solid
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Customer support was quick to reply and offer ways to help me locate the missing device, but as soon as it was determined the device was gone and not emitting a signal for detection anymore they stopped responding to me
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The reviews I read all complained bitterly about the shine disk falling out and getting lost as well as terrible customer support
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I contacted customer support and they tried to help with suggestions.
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I was immediately prompted to enter my email so that I could be contacted by customer support.
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What I didn't realize was that it didn't track you swim even though I followed the directions from customer support (when they finally responded) on how to switch to swim tracking mode
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Customer support was terrible
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I like this device and I am very happy with the customer support
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I replaced the battery, reinstalled all the apps, turned my Bluetooth on/off, turned my phone on/off, and tried everything their customer support suggested, but no luck
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I have had a few issues the past year, but misfit customer support is super responsive
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Their customer support has been extremely proactive and friendly, emailing me personally several times and once offering for free a replacement battery when the original had died
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The Misfit team customer support is amazing and have always been helpful
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The Misfit team customer support is amazing and have always been helpful
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The customer support is one of the best, i've dealed with so far
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Customer support is horrible and just keeps telling me it doesn't have GPS, but I switched to this product from a Fitbit for the swim tracking and Fitbit is way more accurate on distances.
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If their customer support can't help, I can only assume this was a defective item, and I'm returning it for a refund.
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This is the fourth Misfit product we've owned and they have all had minor hiccups, but the customer support is fantastic
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Customer support was slow to respond, granted it was around the holidays, so I'll let that slide but then seemed to misplace my request to send me a new magnet clip
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However, customer support has been great and was willing to replace my Flash or send me a Shine for half price
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I have found out not only have I gotten less than 6 months of use, I am disappointed in their customer support
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While there have been some issues with the device and the app their customer support is quick to respond and replaced the device immediately
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Misfit customer support is not very, shall we say, agile, in their responses.
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Misfit customer support is not very, shall we say, agile, in their responses.
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I contacted customer support and they immediately sent me a new one
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Customer support is incredibly awkward and slow
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Customer support is great
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Amazon customer support was awful.
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I contacted customer support, and just got a form response back with instructions on how to sync it
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I hoped it was a simple fix or something I was doing wrong, but if it took their customer support three days to -not- offer a solution and ask me to provide all the information over again, I'm done bugging with it.
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I had some trouble getting it set up but the misfit customer support was very helpful and helped me figure out what was happening
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There is no way to get a human at MISFIT customer support
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I had some trouble getting it set up but the misfit customer support was very helpful and helped me figure out what was happening
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Amazon customer support was awful.
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Unfortunately, the app would randomly disconnect from my tracker, and I'd have to contact customer support to reset my tracker and sync back up to the app
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I contacted customer support over 3 days ago
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An honest waste of $75 :C
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An honest waste of $75 :C
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I love the band and t chose the Misfit a second time because it doesn't have to be recharged and is more elegant looking than most fitness tracker.
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n’t miss it that much
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n’t realize how much this type of display would annoy me
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I, like so many others, lost my Misfit Shine because of the cheap-o plastic band that comes with it
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Since the Shine is magnetized the loose O-ring coupled with a strong magnet makes for a great combination.
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I loved my shine however the bands r horrible
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I, like so many others, lost my Misfit Shine because of the cheap-o plastic band that comes with it
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Since the Shine is magnetized the loose O-ring coupled with a strong magnet makes for a great combination.
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I loved my shine however the bands r horrible
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I love the band and t chose the Misfit a second time because it doesn't have to be recharged and is more elegant looking than most fitness tracker.
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n’t miss it that much
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n’t realize how much this type of display would annoy me