The back rest did not align with metal back/hard plastic back plate

The fact that I can snap the rigid back support in two just by leaning back indicates to me that the chair is built with really cheap plastic

The plastic around one of the adjustment levers is cracked and only three of the four screws attaching the back could be used

The padding on the arms flattens out quickly and it is like resting your elbows on hard plastic

The seat cover is some faux leather which is actually cheap plastic

My only problem with it is the plastic around the mesh back snapped completely in half.

As highly regarded as they are, there is no getting past ergonomics: It did not fit us the way we needed it to fit, but they are built like an old Mercedes Benz, so they last and hold their value

disappointing as it may be it is still a good chair and worth the money!