• Reviews around tech support (4.01 of 5)

    MOTOROLA DOCSIS 3.1 Gig-Speed Cable Modem, Model MB8600, Plus 32x8 DOCSIS 3.0. Approved Comcast Xfinity, Cox More

    • Comcast tech support was on the phone with me for 45 minutes while they troubleshooted the.modem but they could not find any problems
    • Just gave the tech support serial # and mac address and hanged up.
    • Besides, I paid the tech for install and he had a back line to tech support to get it registered
    • Fast setup on xfiniti cable service without having to call tech support for provisioning.
    • or maybe it was comcast.net/activate) -- or you can just call the MAC address into their voice tech support.
    • I tried calling Comcast tech support several times.
    • After several attempts and reboots, I finally called Comcast Tech Support
    • I was hoping tech support would be good since it's USA based, but when I called today and held for 20 minutes to finally get someone who sounded like a cross between John Candy and someone at the DMV, I longed for a call center in India
    • However, this becomes necessary because of the manufacturer's and the service vendor's ineffective tech support.
    • I work in tech support for a video doorbell company and our biggest problem is always explaining to people why they can't rely on their cameras running on whatever their provider gave them, along with the phones, tv's, tablets, computers, games, and home automation devices running off something you can buy on Amazon for around $50, lol
    • Just gave the tech support serial # and mac address and hanged up.
    • That said, despite supposedly being able to be auto-configured by the Comcast website, it took over an hour with their tech support folks to get the thing on their network.
    • Despite the lengthy trouble-shooting required, I have to commend everyone in Motorola tech support for their helpfulness and professionalism
    • Several hours of troubleshooting and waiting and getting transferred to different tech support agents as I continued to get WAN drops periodically and no one could figure out why
    • I spent a couple of hours with Suddenlink tech support to no avail
    • So far so goodHaven’t had any problems and don’t eed to rent one anymore
    • So far so goodHaven’t had any problems and don’t eed to rent one anymore