I thought the product didn't work, and I ended up contacting HeR Interactive tech support (although the vendor of this product is a third party vendor, and any further issues should be taken up with them, but I was able to "fix" the problem before it got to that

If you have other problems with installing Nancy Drew games, be sure to check out HeR Interactive's website because they have a wonderful tech support and thorough Q&A section that troubleshoots many common problems