It’s not even 1 year old, stopped working and netgear can’t provide customer support unless I pay....nice

Once you buy a router you get ONLY 3 months of customer support

I went to netgear support, and they tried to sell me a customer support contract

:I was on the call with NETGEAR, I found out about their customer support policy

I called Netgear customer support which is the WORST customer support I have ever come across

I called Netgear customer support which is the WORST customer support I have ever come across

they tell you they have 24hr customer support

So I had to call customer support and they had to set up some advanced settings to make it work

So I called in and they said my technical service expired, and I would have to pay more for the technical customer support

Great example of how unhelpful their customer support is

When you buy a device, part of that cost is customer support

So I call net gear and luckily, they give technical customer support to run me through the problem and it helped for a few

Free customer support is only available for 90 days

Free customer support is only available for 90 days

Router loses connection with WiFi randomly for no reason, 0 customer support, terrible firmware updates

The only way you can actually contact them is if you pay a subscription fee for their "customer support," which I absolutely refuse to do because they are the ones who released a broken, buggy firmware

Horrible company policy, and the way of dealing with customers.(I do have to say that the customer support is great, if you pay for it.)

I called customer support only to find that I have to pay over $139 for the support

I have never in my whole life purchased a device, and not get the customer support for that device as long as i have it

Their answer after I'd spent 6+ hours on the phone troubleshooting with their customer support is to tell me to look for troubleshooting instructions on their website

Great example of how unhelpful their customer support is

Router loses connection with WiFi randomly for no reason, 0 customer support, terrible firmware updates

I was told I can still try and call, and I might get help with some super basic stuff, but unless you pay, you lose the customer support after those 3 complementary months

I have tried to reach customer support for the past six months

If you try to reach customer support, you may be on hold for hours and give up like me

Netgear customer support has always been atrocious because of the 90 day phone support but their software developers are even more worse than that

Netgear customer support has always been atrocious because of the 90 day phone support but their software developers are even more worse than that

The regular customer service helped me reset my router and the problem is that, that would reset all the changes I made to the settings with the technical customer support which allowed me to find my

I guarantee you, if something is not right with your router, you will run into the same paywall customer support that I did

And after that you have to pay to get customer support

Our internet is still working b/c we are able to still use our Comcast that comes in without any problem

And, the app cannot connect to the router, the interface is not as good as the google’s

And, the app cannot connect to the router, the interface is not as good as the google’s