Paid $140.00 because I was three days outside of 90 day tech support window

Tech support is aware of this issue but you typically get the standard person on the line that is just flipping pages and knows nothing about what to do.

I’ll pass on the tech support and will pass on ever buying a netgear product again.

Tried the forums and factory reset before calling Netgear tech support.

The tech support or warranty is not useful - they provide technical support only for the first 90 days and then on they ask for $50 for technical support

Tech support is useless

Tech support continues to fail to fix random WiFi drop outs

Haven’t used tech support yet but this far the performance is

As soon as the free tech support expired, the thing up and DIED

I reached out to the tech support, only after I had exhausted all my resources ( including going to their web site that had no new update and only a BETA

Tech support was awful.

It took a couple of days for me to get this router hooked up and a couple of calls to Netgear tech support

I've now wasted hours with amazon and netgear tech support

Tech support tried to make me buy a support plan

Tried getting a hold of tech support to no avail

Tech support is the worst they want you to pay for support before they will honor your 1 year device warranty talk about SCAMING the consumer.....DONT BUY NETGEAR!

I went from having to completely reset my router (which let me have internet access again, but it messed up my router settings) to power cycling on the advice from tech support which completely knocked my internet out

Netgear tech support is a WASTE OF time, still waiting for Case #43329768 to be resolved

First unit died in the middle of the night within the 90 tech support window

Netgears tech support has taken over 2 hours to not be able to fix the issue

Netgear tech support is a WASTE OF time, still waiting for Case #43329768 to be resolved

Tech support is the worst they want you to pay for support before they will honor your 1 year device warranty talk about SCAMING the consumer.....DONT BUY NETGEAR!

Still waiting for a return call from tech support for 12 days

They also suggested I order a replacement, which Amazon allowed for free, but the replacement actually performed even worse with the same exact settings and conditions, plus more ineffective tech support

Everything was going great until I get an email from netgear saying that my 30 trial of tech support has ended and I have to pay to have access to help

After the second call to tech support we were able to get everything up and

Yesterday I called the tech support line and after a long time on hold I finally spoke to a technician that was supposed to specialize in this device.

I rated tech support a 3 star only because tech support was not needed

Tech support was awful.

Now I have no internet once again and tech support just hung up on me rather then stick around and fix the issue

As soon as the free tech support expired, the thing up and DIED

I was told it was out of free tech support (90 days from date of registration) and needed to pay $90.

The tech finally said it is not the router, but all my devices and I should call all the different manufacturers of the devices!Called tech support back A few days later and was told to reset factory defaults and reinstall the router.

Tech support is useless

On the Netgear site, every post in the last 6 months leads to a device that doesn't work and all the tech support is "Hey, have you tried this generic page?"

Tech support continues to fail to fix random WiFi drop outs

Even after several sessions with tech support and tips and tricks from the netgear forums being used.

I love it!I gave the tech support only 4 stars because it was hard to understand them and visa versa

I literally at one point asked the tech support

Contacted support and only have 90 days of tech support or you have to buy a contact

For this price you should have at least 1 year of tech support

Their tech support article's only suggestion is to hard reset the router...which will cause me to lose all of the work I've did late last night.

The router works great and so there is no need for me to contact with Tech Support.

The signal died straight after the warranty finished and the tech support costs money even though the hardware is still under warranty.

Easy to setup and the tech support team is simply awesome !

After 2 1/2 hours with tech support I gave up

Contacted Netgear tech support and they did a check of the router and found that it had a virus

Tech support takes forever to get through to then I spent two hours with the tech with no results other than to keep rebooting the device and modem.

i don't like to spend money on tech support when you spend this kind of money on a product

The setup was quite easy, no need for tech support.

I cannot rate tech support I have not needed to used them because of how easy it is to setup your

Digging into the tech support sites, found many issues reported by users with no fix from Netgear

Will not connect to my 1gig fiber modem despite 4.5 hours on the phone with Netgear tech support

Tried to work with Netgear tech support but was too difficult to call and talk with them.

Netgear tech support confirmed this is a hardware defect however, I have to pay for shipping the defective device to receive the replacement

Will talk to tech support

Our internet is still working b/c we are able to still use our Comcast that comes in without any problem

And, the app cannot connect to the router, the interface is not as good as the google’s