Tech support is a joke

Worked fine for 5 months, until the firmware was updatedCONS- Dealing with tech supportBased on multiple conversations, several consistent Tech Support operational issues seemed to prevail:- Example 1

Called Tech Support again, another hour and 20 minutes on the phone, finally Netgear agreed to replace it

I called tech support 5 times and after 5 hours of going back and forth with tech support

Lack of expertise, no apparent connection back to qualified engineersThough tech support were friendly to work with, and had the best intentions, they generally appeared underqualified to deal with the operation of the router, and not empowered to escalate real issues back to real engineers for qualified answers to technical issues

The amount of time this device takes to boot is rediculous!I’m apprehensive about dealing with their tech support due to the previously mentioned reasons

I was informed that because I was 2 few months out of this window, I would need to pay them an additional $89/mo (i.e. the cost of a new router per month) for continued tech support for the router in order to address the issue.- Example 4: Repeated requests to talk to the manager of the tech support individual would FAILThe repeated excuse was always to put me on hold, then come back with "I apologise, but my manager is busy"

Tech support is available STARTING at 49.99.

Multiple days talking with Tech Support, followed by a device replacement, did not help

I had to call tech support to access setup due to existing system router conflicts and being stuck with AT&T Uverse router modem

I attempted to reach NetGear Tech Support, and waited on the phone for an hour...never got through

Just don't expect much from Netgear tech support.

Spent considerable time on the phone with Netgear tech support......not helpful - router continued to drop connection

But the tech support in getting it set up was A+ and so far so good!

Called tech support .would

Tech support did NOT appear to have interest in solving the issue, nor ANY direct line back to engineering to ask them what might be going on.- Example 3: Attempts to charge additional fees for tech supportAfter buying the product you only actually get 90 days of tech support

Netgear charges more than the product itself for tech support

Lack of expertise, no apparent connection back to qualified engineersThough tech support were friendly to work with, and had the best intentions, they generally appeared underqualified to deal with the operation of the router, and not empowered to escalate real issues back to real engineers for qualified answers to technical issues

I called Tech Support (you get 90 days) and spent more than an hour on the phone with a helpful tech guy in India

To get one of their tech support agents on the phone, costs 50 dollars.

So I called "tech support".The "support" representative told me that he had connected to my router and done a hardware check

I finally got in touch with tech support and they walked me through a long process to change the settings

Had a bumpy start, but the tech support team was excellent and got me up and running quick and now I couldn't be happier with this router.

Two hours with tech support (cable company).

Tech support had me access through my cell phone, and when I changed the IP range, had no problem accessing and setting up the R6400 Wi-Fi router

Tech support is a joke

I had to call Netgear and pay a tech support fee (covers two years of tech support) of $214.00 in order to get it installed.

i almost toke it back to the store two day with tech support come on guys

I called Netgear Tech Support and got right through

Easy setup and with exceptional tech support.

NetGear's response to my calls and emails to their tech support department have been stonewalled

Had some minor issues with the setup but netgear tech support helped me thru it.

If product fails you in anyway after warranty be prepared to re-buy or dish out more than a reasonable amount for tech support.

Called tech support

Anyways... this router was very easy to setup and I didn't have to call tech support:

As a result, I didn't sense any real earnest to deal with the issue.- Example 2: Repeated attempts to forward me back to Amazon for device replacementThere were ongoing attempts from different tech support individuals to find out if I had purchased the device within the last 30 days, so they could engage the "Send it back to Amazon for replacement" excuse

Tech support only good for 3

they wanted me to agree to $139 MINIMUM for tech support extension, EVEN THOUGH the warranty is for 1 year

I have tried the free 90 tech support and cannot reach anyone

The tech support of Netgear was non-existant.

I opted for the "free" option, since I still have the N300.But here's where they made me mad - I asked if the 90 day free Tech Support would start again with the replacement

Unit works perfectly with Netgear high-speed dsl modem Dm200 after free tech support helped me undo my error

n’t work very

My 5 gigahertz band can top 350 kb/s over the air with this bad boy.

n’t work very