Once you finally get a phone number and wait for 20 minutes on hold to talk to someone, their only offered solution was to return the extender to the store.

Went to netgear website and spent two days trying to problem solve but could nor so spent another day trying to find phone number for customer service but kept being taken in circles.

After calling my own internet provider, they tried to help, they found an 888-939-9092 phone number to call but Netgear wants an additional $100+ for one year or $200+ for 2 years

And there's no phone number in the handbook, the setup instructions, or the website because being able to talk to an actual live person is a luxury afforded to only clients of the best companies, which this is clearly not.