It is very frustrating that a "new" and out of the box product would be nearly impossible to configure without soliciting the assistance of tech support

Call GearHead, paid $49.99 to talked to tech support about an issue with their product still under warranty.

Then, after reconnecting with Tech Support, I downloaded the firmware update

I spent several hours on chat with Netgear tech support trying to get my western digital usb drive to show up in Windows Explorer, with the drive connected to the usb port on the ac1200/ex6200

Long story short, I have logged probably close to 10 hours now on the phone with Tech Support (all of which is in India).

I emailed Netgear tech support and got a prompt reply explaining the unit only carried 90 days of free tech

Not at all please with the performance of the ex6200 or the tech support I got from Netgear.

I called NETGEAR's overseas call centers for tech support.

The problem with tech support was they always wanted to reboot the ex6200 which would then make everything work again

I didn't know this at first since it's not mentioned at all in the manual and even the useless tech support person was unaware of it

Spent an hour on the phone with tech support.

I spent almost an hour with Netgear Tech Support trying to get this thing to work properly

So I will leave my rating the same although I still was not impressed with Netgear tech support so if that is one of your concerns take that into

Their tech support just told me that I had to pay for extended warranty so they could troubleshoot the extender

Be prepared to call for tech support (never fun).

A disaster of a device accompanied by equally poor tech support

It took me about 15 minutes to navigate through the netgear website to get the tech support number -- it's 1-888-netgear.

I didn't know this at first since it's not mentioned at all in the manual and even the useless tech support person was unaware of it

so I am off to tech support for assistance

So, I decided to contact netgear tech support.

Problems with set up, that I messed around with tech support for days.

so i called the tech support

Terrible tech support: spent 40 minutes on the line with someone from India who sounded like he'd never even seen a computer.

During one of the disconnections with Tech Support, I found a way to read what the Extender thought the password should be for both the 2.4 and 5 GHz channels

the tech support (with accents so thick that each sentence had to be repeated 5 times) promised they would call me back "within 60 seconds" if we were disconnected.

Contacted tech support (multiple times) and yes there was a slight language barrier

She began by telling me that I had a 1 yr warranty and 90 days of "free" tech support.

I would also comment on Netgear's poor tech support

After about 1/2hr, a tech support person answered.

Netgear Tech support helped trouble shooting, changing channels, factory reset, updating firmware using another cord etc

A lot of websites become blocked or don't respond giving off a "DNS error".NETGEAR Tech support for this product is flat out terrible, I was continuously put on hold and eventually hung up

Call tech support only if you have time to waste.

With my first statement of my problem, I was told that I would be called by a Netgear Tech Support person.

The tech support guy wanted to know the seriel # for the extender and nowhere on the box is there a number or on the directions, only the model

I shouldn't have to pay for tech support with one month left on the 1 year warranty

Won't work despite numerous calls to tech support

I was offered the chance to buy a support contract several times and I explained that I didn't need tech support I needed to start the RMA process.

A lot of websites become blocked or don't respond giving off a "DNS error".NETGEAR Tech support for this product is flat out terrible, I was continuously put on hold and eventually hung up

As for the quality of netgear's tech support, the facts speak for themselves.

I once again called Netgear customer support who yet again told me to immediately return it, the tech support insisted that I had simply received two defective products and that I needed to return both of them

I had to call tech support to get it to function correctly

Now he wants $89.99 to continue troubleshooting the Extender and this fee gives me 6 months of tech support.

Netgear Tech Support is on point but kinda a pain to get a person on the