This company has great customer service, the phone number is right on the

Sent an eMail to support, then tried to call and could not get through (phone number no good?)

Joe walked me through the process of setting up the frame and made sure that I have a phone number to call if I get confused or have trouble with the process.

The support page, as usually, does not advertize a phone number, and suggests to send an email with a question

Sue B