I lost the power adapter while moving and reached out to NIX customer service regarding a replacement.

I lost the power adapter for my frame during a move and contacted them to purchase another one.

It's likely that we either lost power while the display was updating or the frame lost connection to the internet while the frame was updating, thereby corrupting the flash memory.

Also, a MAJOR hardware limitation (says the manufacturer) is that when you loose power, you must manually turn on each picture frame to resume the playlist

The frame works great excep when I lost power in last weeks storm, which messed up everything.

Rico is sending us a new power adaptor free of charge to see it that is the issue

I appreciate the power down when nobody is around and motion detect to power up when I walk into the room

I lost the power adapter while moving and reached out to NIX customer service regarding a replacement.

He was able to replace my missing power cord and remote free of charge!