Joe stuck with me and walked me through the proper steps to do a hard reset on the frame as the instructions on the site were not accurate.

Called service and Jeff walked me through a hard reset

He walked me through hard reset procedures, which resulted in software upgrade, and photos re-dowload, but the frame was finally revived (which i, honestly, did not expect to happen)

I went to the online FAQs and did a hard reset

no long hold or anything... spoke with Jeff and he walked me through a hard reset, update of firmware, and bingo

This was a network issue on our cable end; however, it effected the frame and TOM was able to walk me through the Hard-reset with ease and competence

I'm in my 20's, if you think I don't know all the dumb resets before I call you've lost it.

I have had to un-pair/hard reset/re-pair the frame twice because their software update process requires it which is absolutely silly.

Doing a hard reset.

n’t lose any of my pictures.