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Brand new unit, a bit confusing but super assistance from their customer support and all is working fine!
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Don't make the mistake of getting knock off brands
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I definitely would not recommend this brand.
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Customer support gets an "A" in my book.
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Confused as to why a simple feature would not be included I found the forum linked below
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Set up is not as easy or as self explainatory as you would like
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Unable to hang as it must be attached to charger, no rechargeable battery
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and we just sit and smile as we watch.
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Not only did he solve my issue and show me how to do what I needed to do, but he followed up several times afterwards to see if everything was working as it should.
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Everything worked just as he described -- and I am back enjoying this wonderful frame -- seeing all the great pictures of my grandchildren and family
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and I was mystified as to why some of the photos were rotated 90 degrees.
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It seems to show either one or the other as opposed to jumping to my movie files after finishing the photo slide show [on the SD card as well as in the cloud].
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He was able to make that clear, as well as how to make sure my parents saw the last pictures first, without having to scroll through them all to see the new ones.
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Friendly, knowlegable and patient with me as we fixed the problem!!
