but they told me to call the customer support but with no successI wasted my money on this crap sitting around my desk doing nothing !!

In addition, the customer support is very helpful and knowledgeable.

Again, customer support is excellent....thank you Daryl!

Customer support was great recently when I called with an issue.

I needed assistance with my Nixplay and called customer support

great customer service from this company and really cool frame.

I enjoy my Nixplay a great deal but most of all, I love their customer service

When it completely froze I contacted Nixplay Support and received very detailed instructions how to start to solve my problem PRACTICALLY IN THE MIDDLE OF THE NIGHT within minutes of my email

I highly recommend the product and appreciate the great customer service.

We previously used a Ceiva frame which lacked the beautiful display this Nixplay has and had a very awkward (and expensive) subscription based service to upload photos.

When it completely froze I contacted Nixplay Support and received very detailed instructions how to start to solve my problem PRACTICALLY IN THE MIDDLE OF THE NIGHT within minutes of my email

This is a great gift idea and I got one as a gift for my mother

Great gift idea for parents, people with young babies, etc.

I recently received a nixplay wifi cloud frame as a gift and had a few questions as I was setting it up

Great gift for Grand Parents to update them on the kids.

This is a great product, and an easy way to display and enjoy your photos.

But my main complaint is the way you have to get the photos to the frame, like I said, scrap booking time!

It's a great way to share photos with family who live a distance away.

but once you figure it out, it's a wonderful idea and a great way to share photos!

It freezes up at least once a day and the only way to fix it is to unplug it

Great color and quality; an excellent way to display your best photos.

and I was mystified as to why some of the photos were rotated 90 degrees.

The LCD, critically, is of poor quality and low resolution.

The frame itself is easy to use, great quality and lots of options.

The quality is great, the set up was easy, and I find the app is really easy to use.

If you view the frame at any angle the pictures look terrible.

The pictures are sharp and the frame itself is very nice

Love my frame and how easy it is to upload and enjoy my pictures.

but we usually are viewing it from a couch and, as the frame rests at an angle, the pictures look very poor

Was a gift for grandparents, they love watching for new pictures - great digital frame!!

Just google "nixplay drag and drop not working" and behold

I received my first Nixplay 12" WiFi Cloud Frame for Christmas 2015 from my wife

and I would highly recommend Nixplay to all my friends!

My nixplay was broken it would not work Joe who I talked to at

Basically Nixplay is a nice frame hampered by an overly ambitious and complicated interface

He was able to make that clear, as well as how to make sure my parents saw the last pictures first, without having to scroll through them all to see the new ones.

Unable to hang as it must be attached to charger, no rechargeable battery

Not only did he solve my issue and show me how to do what I needed to do, but he followed up several times afterwards to see if everything was working as it should.

It seems to show either one or the other as opposed to jumping to my movie files after finishing the photo slide show [on the SD card as well as in the cloud].

Confused as to why a simple feature would not be included I found the forum linked below

Set up is not as easy or as self explainatory as you would like

Friendly, knowlegable and patient with me as we fixed the problem!!

OK, I was tempted to give it four stars because of some of the issues below, but 4 stars is "I like it" but 5 stars is, "I love it."

He was able to make that clear, as well as how to make sure my parents saw the last pictures first, without having to scroll through them all to see the new ones.

Update: I am bumping this up to 3 stars because it is lovely frame, and their technical support is excellent.

Brand new unit, a bit confusing but super assistance from their customer support and all is working fine!

Everything worked just as he described -- and I am back enjoying this wonderful frame -- seeing all the great pictures of my grandchildren and family

and I was mystified as to why some of the photos were rotated 90 degrees.

It seems to show either one or the other as opposed to jumping to my movie files after finishing the photo slide show [on the SD card as well as in the cloud].

Set up is not as easy or as self explainatory as you would like

If the photos are already on the Mac (and not in HEIC format), simply load the Nixplay website, open an album, drag photos inside

and I was mystified as to why some of the photos were rotated 90 degrees.

Not only did he solve my issue and show me how to do what I needed to do, but he followed up several times afterwards to see if everything was working as it should.

I would give using the Nix four stars because I found the process of migrating photos from my computer to my Nix Play Album impossible to do.

like having a picassa or facebook album or page post directly to the nixplay playlist.

purchased this frame for my great aunt so family can send her pictures via e-mail - works great

Good frame had an issue with frame freezing but helpful customer service rep Joe was able to help resolve the issue

, Alex Mendoza was a great help when my frame froze and helped me solve the problem in a few short minutes

purchased this frame for my great aunt so family can send her pictures via e-mail - works great

I was having some trouble with the frame freezing, and I emailed Nixplay

Because all our pics and playlists are stored in the Nixplay cloud, we had all our memories showing on the new frame within minutes

Friendly, knowlegable and patient with me as we fixed the problem!!

Everything worked just as he described -- and I am back enjoying this wonderful frame -- seeing all the great pictures of my grandchildren and family

Our whole family loves our new Nixplay Cloud digital frame

He was able to make that clear, as well as how to make sure my parents saw the last pictures first, without having to scroll through them all to see the new ones.

purchased this frame for my great aunt so family can send her pictures via e-mail - works great

I made a bit of a mess setting up the account to start with and I would like to say a special thank you to Gracie for her excellent service this morning.

Easy to set up, just takes a bit of patience to organize photos.

It is a teeny bit more expensive but this allows you to email pictures to your frame and you do not have to worry about updating them on a flash drive

It's such an amazing concept and once I had got used to using the technology (bit tricky at my age) there was no stopping me.

purchased this frame for my great aunt so family can send her pictures via e-mail - works great

my nixplay seed model number w10a Was able to set it up and download all my pics to the nixplay

One piece of advice for Nixplay: Since the first question asked by the support staff is what's the model number, put your model number on the unit for those of us who never keep the documentation.

so knowledgeable thank u

and I give the exact model number and get an answer with pictures showing a completely different remote, a rectangular thing

Some have complained about the stiff power cable being used to support the frame to which at first I was not happy

They diagnosed the problem and sent me a new power adapter free of charge the next day

There is a motion sensor and a separate sleep schedule for turning the unit off when you don't want to be bothered with the light, or don't want to waste power.

purchased this frame for my great aunt so family can send her pictures via e-mail - works great

(I'm not sure its remembered when the unit lose power) which is a pain for those with big

When it completely froze I contacted Nixplay Support and received very detailed instructions how to start to solve my problem PRACTICALLY IN THE MIDDLE OF THE NIGHT within minutes of my email

I recently received a nixplay wifi cloud frame as a gift and had a few questions as I was setting it up

BunnyLeandro Maanaois has truly helped me with the guidance and knowledge of my WiFi Cloud Nixplay.

so knowledgeable thank u

i decided to buy the best frame on amazon, i checked many models until i found the nixplay wifi-cloud, very easy to upload photos from anywhere easy to link to facebook,dropbox... the quality of photos is very good, the on motion sleep mode is very convenient and if you have a slow internet you can just put your photos on a usb or sd card, now i bought another nix product 8 inch for my mother so she can put all our memories in one frame instead of putting 10 frames in a room,Nixplay put your memories in front of you, Nixplay is the best nostalgia tool, it is your photo album flipping automatically in front of you.

There are 3 options to upload your pictures, usb drive, cloud thru Nixplay website and third party cloud services like google photo, dropbox..etc

so knowledgeable thank u

So all your photos need to be in the root folder of the SD card, and it will only just display them sequentially (by name or date).Overall the display quality is good, but I found its capabilities for dealing with SD and USB to be somewhat lacking.

you have several options for display(transition, random, etc), order of display(shuffle or random) and source of display (usb sd card or cloud).

When I first received the frame, it had one dead pixel (see attached picture).

I waited to review the frame as our first one had a dead pixel.

Great product with vivid colors and clear pixels.

purchased this frame for my great aunt so family can send her pictures via e-mail - works great

The first one I ordered and had sent to me (for setup) had one bad pixel

I could not upload JPG files to their cloud and the customer service person lacked the ability to understand or speak good English.

When it completely froze I contacted Nixplay Support and received very detailed instructions how to start to solve my problem PRACTICALLY IN THE MIDDLE OF THE NIGHT within minutes of my email

Another small annoyance was that if one of your photos fails to upload, it stops all the uploads instead of just skipping the problematic file

We no longer have to download large files in email, or burn a disc and wait until we see each other next.

purchased this frame for my great aunt so family can send her pictures via e-mail - works great

purchased this frame for my great aunt so family can send her pictures via e-mail - works great

I think it is an excellent solution also to see the thousands of pictures that are sitting inyour hard drive.

There is no way to fix that unless you download separate software and put your entire library through a resolution filter, BUT you can only do that if all your photos are on your hard drive

Well, you better upload all your photos from a hard drive

If the photos are in the “Photos” App, you’ll need to select the photos, Export to your hard drive, then drag into the the album