The customer support took about a week, but was very helpful.

Jeff at Customer Support was able to walk me through the problem and the frame is working once again.

I just spoke with Jeff in Customer Support and was patiently guided through the set-up of my Nixplay frame.

Customer support is excellent too - i had one issue while configuring and called in

We have only had one problem - it quit working after a recent power outage and we needed to call customer support to get it working again

I contacted the customer support and they were very helpful in assisting us to reset the password so we could continue the process of uploading pictures to the frame.

Again, customer support is excellent....thank you Daryl!

Easy to use; great customer support from Vermie.

Easy to use; great customer support from Vermie.

and I'm really happy with the customer support from this company

I spent half of my day working on this issue with customer support at Nixplay

It is so easy to use and their customer support is excellent.

I finally called their customer support on a Sunday

Mark did a great job with customer support

Lin at NIxPLay customer support is working with me now to replace or upgrade the second unit based on a picture of the faded display, which I will provide shortly.

Mac from customer support was very helpful getting this frame set up

Pretty user friendly and customer support was very nice and helpful.

Pretty user friendly and customer support was very nice and helpful.

The customer support was great - the guy took his time with me even while we waited several minutes for each update

This is a great gift -- filled already with pics of my grand baby -- and even when there was a miscommunication on how to set up the account between me and the person who sent it as a gift, the customer support staff was able to walk me patiently through each step to completely resolve it

Thanks for providing great customer support and a great product!

I contacted Customer support for a flickering screen on my NixPlay WiFi frame.

Nixplay customer service agent, Rico, was very knowledgeable and friendly when I called customer support with a photo organization question.

Spoke with Nixplay customer support "

but they told me to call the customer support but with no successI wasted my money on this crap sitting around my desk doing nothing !!

Great customer support can mean all the difference in the world and Rico definitely provided it!

Nixplay customer support unresponsive after attempt to contact via phone app, Facebook, and telephone.

I contacted Jeff at Nixplay customer support and he was very helpful and got it going for me very quickly.

Contacted Customer Support and was sent instructions to update and reboot the device

I called customer support and Marian walked me through each and every step to get my frame back up and working

Had one slight problem and was taken care of by customer support immediately

Franz at customer support was very helpful in getting it up and running

Brand new unit, a bit confusing but super assistance from their customer support and all is working fine!

Franz was very helpful in walking me through the steps necessary to retrieve some photo copies from the system, while leaving the actual photos on the server, since we had misplaced the originals on our home computer!Great work from Nixplay customer support

Had one minor issue, but Fred at customer support fixed the problem and all works well!

Joe was great customer support - I love my frames - thank you!

Joe was great customer support - I love my frames - thank you!

and I feel satisfied with Nixplay Customer Support

Customer support is outstanding.

Customer support was great recently when I called with an issue.

Spent days trying to get the unit up and communicating with the website to no avail, following all the customer support suggestions and even trying some of my own ideas

No worries -- I was able to reach Joseph Kayas from Nixplay Customer Support

I had one glitch and customer support solved it immediately.

When I needed assistance, RIco with customer support was excellent

I bought this frame to replace a Pixstar frame that I was unable to get working satisfactorily .After some initial minor issues that were quickly diagnosed by Mac in customer support, my Nixplay frame is up and functioning well.

So easy to set up and their customer support was really helpful when I lost my wifi connection.

Great product and excellent customer support!

Great product and excellent customer support!

LEYDEN did a great job with customer support!

Just received outstanding customer support service from Jeff!

The customer support responded same day by email and sent a new remote by priority mail

So easy to set up and their customer support was really helpful when I lost my wifi connection.

I email customer support on a Saturday night not expecting to hear back until

Customer support (Cathy) via email is very responsive

Joe at customer support helped me get my frame working again in a few minutes

I am now fully enjoying my frame and thank you Joe, in Nixplay customer support!

Had trouble with the power adapter but one call to customer support resolved the issue.

Frame works well, and customer support was easy to access and Vin was very helpful.

Jeffrey Villalobos was extremely helpful when I called with a few questions, great customer support.

I have reached out to customer support but have gotten no response.

I recently needed help reconnecting to Wifi and making a new play list and received excellent customer support from Jeff.

I recently called Customer Support and Jeff (woman) was very helpful coaching me on how to download and save some of the photos to my Mac.

I am sold on this company for their customer support - I already loved my frame.

Great product with great customer support.

While customer support was prompt and the product itself is a well-executed idea, I have little faith that the device will survive past the manufacturer's warranty, so I will update this review accordingly.---- ORIGINAL REVIEW (BELOW) -----I bought this as a Christmas present for my parents so that my sister and I would have a way to share our lives with them, despite living 400 miles away

Thank you so much Jeff for your help at customer support

Nixplay customer support unresponsive after attempt to contact via phone app, Facebook, and telephone.

Customer support was very helpful, Ann Sebastian and others I've talked with and emailed have been very helpful.

but they told me to call the customer support but with no successI wasted my money on this crap sitting around my desk doing nothing !!

Great customer support provided by Dan!!

Customer support is outstanding!

HOWEVER, I WOULD GIVE JEFF IN CUSTOMER SUPPORT FIVE STARS

I found it a bit confusing to set up all of the playlists to receive emails from friends and family, however, their customer support was excellent.

Leyden's customer support was terrific and quick when I needed it.

Mac my customer support man was the BEST.......very patient and walked me thru everything to get my nix play on line and working VERY pleased.

Customer support is also great; Franz was very helpful with some questions that I had.

Customer support has been responsive - in particular, Vermie was very helpful.

I immediately contacted customer support.

Cathy was very supportive when I called customer support

Easy to use and customer support was above and beyond what I expected.

I called their customer support and Cathy was fantastic

Excellent product and customer support via Jeff was also excellent

I contacted customer support and had a great experience with Rico Bravo the tech specialist.

Customer support gets an "A" in my book.

Phoned your customer support, talked to

Excellent product, excellent customer support!

Excellent product, excellent customer support!

I enjoy the frame and talking to Jeff was extremely helpful when I had some questions at customer support

I would HIGHLY recommend this product, not just because of the product, but because of the superior customer support they provide.

I called up customer support and explained my problem.

Mel, from their customer support team, got back to me right away and talked me through all of my questions

I have had some issues with it however the customer support is amazing

I called customer support and spoke with Marian, who patiently walked me through the process of recognizing my new Eero Router System.

Quite simply it was some of the best customer support I've ever had

Customer support (with Franx) was very good though.

The most recent statement I could find from Nixplay Customer Support was dated November 2016:

Highly recommend this product and customer support team

Customer Support's response was quick and the directions to update and reboot are easy to follow.

Great little unit with very clear pictures and good customer support especially from Geff.

Great little unit with very clear pictures and good customer support especially from Geff.

Joe was fantastic in customer support

Nixplay Customer Support is outstanding

Customer support is great.

I called the technical/customer support and talked with Ricko.

The frame had some problems during the early weeks with frozen frames, which Nixplay's customer support was eager to resolve, and a customer service rep stayed with the issue for a few weeks until I was 100% comfortable that everything was working properly

In addition, the customer support is very helpful and knowledgeable.

Frame was offline and called customer support

Customer support is excellent, you get right to a person.

I had trouble figuring out how to add pictures, and Cy from customer support was very attentive.

I finally called customer support today and customer service rep, Marian, walked me through many steps to get my frame is up and running again.

Marian at customer support was super helpful and stayed on the phone with me until after the email address was updated and I was able to log into the account.

When I contacted Nixplay customer support, they were very helpful in resolving the issues.

I highly recommend that you ask for Jovel the next time you have need to contact the Nixplay Customer Support Help Desk.

Fran from customer support was so great helped me in seconds and all is good

Needed some customer support on some of the features and ICE from NixPlaY got it up and running very quickly.

Had one issue with updates but through customer support line, Lin helped walk me through a few simple steps

I had a good experience with a customer support (Alex) when I was trying to pair this frame to my existing Nixplay account

I contacted Nixplay customer support and got a speedy response.

Had an issue, called customer support and Franx handled the issue perfectly!

After a year I had a display issue that was instantly resolved by Joe in Customer Support.

And the customer support is outstanding.

Lee, the customer support agent was terrific.

I did have to have some customer support twice, but both were excellent help

Called Customer Support on a Saturday morning... there was virtually no wait and a very helpful support person answered.

I needed assistance with my Nixplay and called customer support

When I contacted customer support, I was helped by Daryl Baccay....and continued to be helped by Daryl until we were both

Customer support made all the difference.

Customer support is excellent

I contacted customer support and Ice walked me through all the steps to get started

Setting up was easy and Thomas from their customer support was Awesome with some troubleshooting to repair my frame after a couple of years.

Customer Support is SUPER.

Would recommend Nixplay and a compnay not only for a excellent products but also for the customer support.

After several frustrating minutes of not being able to fix the problem, I contacted customer support

Their customer support is the best

Enter, Marian and Nix's excellent customer support.

Ice, the rep at customer support quickly understood my problem and helped me recall our ID

Thanks Mac for the great customer support!

I contacted customer support via email and was contacted by a gentleman named Mark almost immediately

Cathy from Nixplay was extremely helpful in customer support of my new Nixplay Seed.

great product, limited instructions but very happy with the customer support

so knowledgeable thank u

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purchased this frame for my great aunt so family can send her pictures via e-mail - works great

so knowledgeable thank u

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