• Reviews around service (4.80 of 5)

    Nixplay W10B Seed 10.1" Widescreen Wi-Fi Cloud Digital Photo Frame with IPS Display, iPhone & Android App, iOS Video Playback, Free 10GB Online Storage, Alexa Integration and Hu-Motion Sensor, Black

    • Great customer service from Jeff.
    • Quick, excellent service!!
    • I highly recommend the product and appreciate the great customer service.
    • Great customer service!!Original
    • Great customer service
    • Great customer service from Cathy.
    • I am enjoying this item very much - as well as the wonderful customer service by Marian!
    • Great product with fantastic service!
    • Excellent product & exceptional customer service from Joe.
    • MARK Exceptional service and patience to resolve complex issue
    • Great service provided by Joe!!
    • Great service
    • Great Service by JeffI love this frame
    • Great service.
    • Great customer service, and we hope the replacement screen works for years to come.
    • OUTSTANDING customer service!
    • That's great Customer Service.
    • Great product, and great service
    • Great product Superior service personnel
    • Also have excellent customer service
    • Highly recommend the frame and the customer service with Gracie was exceptional.
    • Another bonus: Nixplay has AWESOME customer service
    • Marian with Nixplay provided excellent customer service and I appreciate the fact that I was asked to review this service online rather than just being finished with the support
    • Marian, from customer service, provided excellent customer service.
    • Great product, super helpful customer service from Tom in their Customer Support team when needed.
    • Love the frame and Nixplay also offers very responsive "chat support services
    • Many thanks to Franz and the excellent service nixplay provides for its customers.
    • A great product and excellent customer service!
    • I really appreciate customer service that really puts the customer at ease and ( when they are technically challenged) helps step by step solve the problem at hand.
    • I am happy to say that the frame is returned to service and we couldn't be more delighted with the truly outstanding customer service that we received
    • Thanks for the best service,
    • Great customer service.
    • great customer service from this company and really cool frame.
    • Recommend frame and services.
    • Also got outstanding customer service from Nixplay (special shout out to Franz Fajardo for the outstanding service in replacing the remote) - all it took was one phone call
    • Love their product and their customer service
    • All I had to do was drop the box as UPS.In addition to the outstanding customer service, when I connected my frame today I was able to easily recover all of my photos
    • Contacted customer service for assistance with uploaded and received great service from Franx that resolved my problem right away
    • NIX answered my email inquiry with correct and useful info within an hour (OK, I was logged in, so they know I'm a customer, but still great customer service).
    • What great customer service!!!
    • She was wonderful!!Thank you for the excellent service.
    • Great customer service to set up
    • I appreciate the wonderful customer service that I received.
    • Cathy at Nixplay gave great customer service with help setting up our Nixplay!
    • This service was so great.
    • We previously used a Ceiva frame which lacked the beautiful display this Nixplay has and had a very awkward (and expensive) subscription based service to upload photos.
    • Great for sharing photos, good customer service.
    • I enjoy my Nixplay a great deal but most of all, I love their customer service
    • Terrific Customer service from Ice
    • I also need to comment on the excellent Customer Service
    • excellent product and service!!!
    • I am totally satisfied with the product and exceptional service provided by nixplay
    • Great product, great customer service!
    • I made a bit of a mess setting up the account to start with and I would like to say a special thank you to Gracie for her excellent service this morning.
    • Just received outstanding customer support service from Jeff!
    • Excellent service.
    • Easy to use, great and quick customer service with Franx via chat during setup process.
    • Nixplay gets 5 stars for having excellent customer service.
    • Great customer service.
    • The app works great and there is great customer service available if u need it!
    • They have very good customer service, always willing to try and help as much as needed.
    • No need to wait on lengthy holds, and got a quick simple solution - thank you Joe for great customer service!
    • Amazing customer service!
    • This great service will allow me to set up the Nixplay the way I want to set it up and be able to manage it on an ongoing basis with little effort
    • Their service also sucks and their website has conflicting information - if they don't care, neither should I.This post is to tell you not to buy their product if you have a secure Wi-Fi connection.
    • Mark provided the best customer service that I have ever received when I've had a problem with "my technology".
    • Within 10-15 minutes, the new photo would show up on the screen at the grandparents' house with my caption (caption could be turned on or off through Kodak's touchscreen interface).Nixplay has modeled their service after a photo sharing site, but it frankly doesn't work very well for 90% of people who just want to upload pictures to a frame easily and let the collection of pictures grow
    • ICE provided excellent service today.
    • Great product with great customer service
    • Great service from Jeff today as I needed to reset info on My Nixplay Frame THANKS
    • But Nixplay's awesome customer service stepped right up and expidited the issue for
    • Very much appreciated service.
    • User friendly and great customer service if you have any issues
    • Great product, even greater customer service thanks to Franz.
    • Thanks to Joe K for the great customer service and follow-up!
    • Great service from Mac
    • Great customer service on phone and on line.
    • What GREAT customer service they have.
    • Good frame had an issue with frame freezing but helpful customer service rep Joe was able to help resolve the issue
    • Great product and great customer service.
    • Such a good product and great service.
    • The service I received from Tom to resolve the issue was outstanding!
    • Excellent customer service available every day
    • Wonderful customer service by Ellen
    • Wonderful customer service!
    • This is an early review, but I love the concept and the customer service I have received so far.
    • Contacted Nixplay who replaced the frame for me - excellent customer service!
    • I am beyond impressed with the frame quality and excellent customer service and would highly recommend this to anyone.
    • Great service, Great personality
    • Re: Excellent customer service.
    • I received excellent service and now have it figured out.
    • They provide great online service when there are issues.
    • Great customer service from Tom!!!
    • Franx gave us invaluable customer service
    • Frame works great and the service is awesome.
    • I always get great customer service
    • Excellent customer service!
    • much enjoyed and great service from the nixplay team!!
    • very good service there.
    • Great customer service from Marian troubleshooting frame freezing!!
    • I want to praise Nixplay customer service
    • Great customer service from Marian
    • This is a great product as well as great customer service
    • Love the product and especially appreciate the prompt, thorough and courteous service/support.
    • Works great for about a year then got a replacement with wonderful customer service
    • Great frame and excellent tech service with Rico from the tech support team
    • Great product, and great service!
    • Excellent customer service
    • After a period of time, I called the Customer Service Department and was helped by one of their team members who I believe was called Ian, who was a very knowledgeable service person, and soon corrected my problem
    • ICE -Thank you so much for the excellent customer service.
    • Exceptional service.
    • Great service!
    • Thank you Nixplay for your great customer service!
    • Great technical service from Franx
    • Good customer service on a not so good a frame
    • Great customer service to help with my iPhone photos being sideways.
    • The service when I called tech support was prompt and helpful
    • This is a super frame that we love, and a great service to back it up!!!
    • Good customer service when you call.
    • Literally the best service call I've ever been involved in
    • Bottom line, great product and great customer service!
    • Great frame , and great customer service
    • It's not easy to find a company that offers such stellar service these days, so when I find one, I want to tell everyone and buy lots of their product.
    • Great picture clarity and like the WiFi capability and GREAT customer service.
    • Great product and excellent service
    • Spoke with Vin, who patiently walked us through the how-to and got it up and running for us- GREAT service, thank you Vin!
    • Great customer service from nixplay
    • I just bought one for my parents as a present because of their awesome customer service
    • When I have a problem, I call Grace and get GREAT service.
    • clear images, easy to use, good service
    • Service was exceptional -- friendly, quick, and my problem was resolved.
    • Marian provided the best customer service for me when I was having problems with my frame
    • Very good product and most important very good customer service
    • Good customer service!!!
    • We really appreciate quality products and awesome customer service
    • awesome customer service 'chat' feature
    • Great device and very good customer service
    • Great customer service listened and went over and beyond
    • purchased this frame for my great aunt so family can send her pictures via e-mail - works great
    • When it completely froze I contacted Nixplay Support and received very detailed instructions how to start to solve my problem PRACTICALLY IN THE MIDDLE OF THE NIGHT within minutes of my email
    • purchased this frame for my great aunt so family can send her pictures via e-mail - works great